- QuestionPoint Administration 1: Start Your QuestionPoint Service
- QuestionPoint Administration 2: Define Your Institution Profile and Policy Page
- QuestionPoint Administration 3: Generate and Interpret Reports
- QuestionPoint Librarian 1: QuestionPoint Overview and E-Mail Reference
- QuestionPoint Librarian 2: Using Chat in QuestionPoint
- QuestionPoint Librarian 3: Chat Follow-up, Referrals, and Managing Questions
- QuestionPoint Librarian 4: Create Personal Scripts and use IM & Transfer
Recently Recorded Training
More instruction on Chat, including instant messaging with another Chat librarian and transferring an existing patron for continued assistance.
Learn the basic skills to appropriately and successfully route transcript for follow-up and refer questions to another library or subject matter expert.
Learn how to respond to an E-mail reference question from within QuestionPoint.