QuestionPoint Librarian 4 – Create Personal Scripts and use IM & Transfer

Scheduled Offerings

There are currently no classes scheduled for this course.


EMEA Training

There are currently no classes scheduled for this course.


Course Overview

This course provides instruction on more commonly-used features of Chat, such as using instant message (IM) with another Chat librarian and transferring an existing patron to another Chat librarian for continued assistance.  After completing this course, the learner will gain the knowledge to be more efficient during Chat sessions with his/her patrons.


This course is intended for learners who are comfortable with providing reference service via in a virtual environment, especially QuestionPoint® Chat environment. This course will help current chat users be more effective at providing chat service to their patrons.

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Closed captioning

Closed captioning is available in the US upon request with 5 business days' notice.

Cancellation policy

In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email in advance of the session.



Course Provider

OCLC Training

Course Length

1.0 Hour

Course Format

Live Online