QuestionPoint Administration 2 - Define Your Institution Profile and Policy Page

Scheduled Offerings

There are currently no classes scheduled for this course.


EMEA Training

There are currently no classes scheduled for this course.


Course Overview

This course provides instruction to learners on basic, but required setup so their libraries can go “live” with the QuestionPoint® virtual reference service.  Learners will be able to define their institutions’ profiles and policy pages to join the 24/7 Reference Cooperative, as well as set up access to QuestionPoint Knowledge Bases.


This course is intended for learners with an Institution Administration account whose institutions are new to the QuestionPoint service.  Current QuestionPoint administrators can also benefit from the class as a refresher or to fill in foundational gaps about setting up the QuestionPoint service for your institutions.

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Closed captioning

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Cancellation policy

In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email in advance of the session.