QuestionPoint Librarian 2 – Use Chat in QuestionPoint

Scheduled Offerings

There are currently no classes scheduled for this course.


EMEA Training

There are currently no classes scheduled for this course.


Course Overview

This course provides instruction on the QuestionPoint® chat process, the basic functions and features of Chat, and the necessary browser configurations to facilitate a successful chat experience.  After completing this course, learners will have the basic skills to deliver virtual reference via QuestionPoint Chat.  This is the last of two courses designed to enable learners to effectively deliver basic virtual reference using QuestionPoint.


This course is intended for learners who are new to the 24/7 Reference Cooperative and providing reference service via QuestionPoint Chat.  Current Chat users can benefit by using this class as a refresher to fill in foundational gaps and get updates on new functions and features.

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Closed captioning

Closed captioning is available in the US upon request with 5 business days' notice.

Cancellation policy

In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email in advance of the session.



Course Provider

OCLC Training

Course Length

2.0 Hours

Course Format

Live Online