OCLC System Alerts

Active Alerts

20 July 2017, 08:04 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Record Manager Maintenance

AFFECTED SERVICES: WorldShare Record Manager

CREATED: 20 July 2017, 08:04 AM Eastern Daylight Time, North America [UTC -4]

Functions that use Saved Lists in WorldShare Record Manager will be unavailable for approximately one hour from 9:00 p.m. to 10:00 p.m. US Eastern Time Thursday July 20.

We apologize for any inconvenience this may cause

20 July 2017, 07:45 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare ILL & Tipasa Release

AFFECTED SERVICES: WorldShare ILL, Tipasa, ILL Policies Directory, WorldShare ILL Service Configuration Module, Article Exchange

CREATED: 19 July 2017, 04:32 PM Eastern Daylight Time, North America [UTC -4]

Please be advised that WorldShare ILL, Tipasa, and associated services will be unavailable on Sunday, 23 July 2017, from 2:00 to 7:30 am Eastern Daylight Time (US).

This release includes enhancements and bug fixes for WorldShare ILL and Tipasa.

Release notes will be posted following the release.

12 July 2017, 10:24 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Infrastructure Release - 16 July 2017

AFFECTED SERVICES: WorldShare ILL, WorldShare Collection Manager, WorldShare Record Manager, Identity Management, Circulation, Acquisitions, License Manager, Alerts, and Analytics

CREATED: 12 July 2017, 10:24 AM Eastern Daylight Time, North America [UTC -4]

A maintenance release of the WorldShare Infrastructure is scheduled for Sunday 16 July, 2017. This release has no user-facing changes.

Install Window:

The release is expected to last for approximately 30 mins and affect access to WorldShare applications. Please see scheduled time for each OCLC Data Center below.

Install Schedule:

United States Data Center: 16 July to 04:00 AM Eastern Daylight Time

Canada Data Centre: 16 July to 04:30 AM Eastern Daylight Time

Europe Data Centre: 16 July to 09:30 AM Central European Time

Australia Data Centre: 16 July to 18:30 PM Australian Eastern Daylight Time

WorldShare services that will be impacted during this install window: Identity Management, Circulation, Acquisitions, Record Manager, WS ILL, License Manager, Collection Manager, Alerts, and Analytics.

WMS Libraries operating 24/7 can continue circulation activities using the offline circulation client as appropriate: See Offline Circulation Client for more information.

06 July 2017, 09:07 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: System downtime 5-6 August; all services affected

AFFECTED SERVICES: All services affected

CREATED: 06 July 2017, 09:07 AM Eastern Daylight Time, North America [UTC -4]

System downtime planned 5-6 August; all OCLC services affected

As part of ongoing work to maintain and advance our systems, we will be performing a disaster recovery exercise on 5-6 August that will require system downtime.

This work will be done in our U.S. data center and will impact all OCLC services. It will not impact independent European-based library management systems.

While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact some users. We apologize for any disruption this may cause.

System Maintenance Window:

United States Data Center: Saturday, 5 August 2017, 23:00 EDT to Sunday, 6 August 2017, 08:00 EDT (Eastern Daylight Time UTC -4)

Canada Data Centre: Saturday, 5 August 2017, 23:00 EDT to Sunday, 6 August 2017, 08:00 EDT (Eastern Daylight Time UTC -4)

Europe Data Centre: Sunday, 6 August 2017, 05:00 CEST to 14:00 CEST (Central European Summer Time UTC +2)

Australia Data Centre: Sunday, 6 August 2017, 12:00 AEST to 21:00 AEST (Australian Eastern Standard Time UTC +10)

Thank you for your continued support. If you have any questions about this upcoming event, please contact your local customer support team.

Inactive Alerts

05 July 2017, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: WorldShare Reports & Report Designer Release

AFFECTED SERVICES: WorldShare Reports, WorldShare Report Designer

CREATED: 05 July 2017, 01:49 PM Eastern Daylight Time, North America [UTC -4]

The next release for WorldShare Reports and Report Designer is scheduled for 29th and 30th June 2017.

Customers trying to access the Analytics tab during this release may experience temporary service disruptions. The release will occur between 11:00 pm and 6:00 am in each OCLC Data Center's local time as follows:

U.S. & Canadian Data Centers: 28 June 23:00 to 29 June 06:00 Eastern Daylight Time (US)

European Data Center: 29 June midnight to 06:00 Central European Time

Australian Data Center: 29 June 23:00 to 30 June 06:00 Australian Eastern Time

05 July 2017, 01:48 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Reports & Report Designer Release

AFFECTED SERVICES: WorldShare Collection Evaluation, WorldShare Reports, WorldShare Report Designer

CREATED: 28 June 2017, 07:55 AM Eastern Daylight Time, North America [UTC -4]

The next release for WorldShare Reports and Report Designer is scheduled for 29th and 30th June 2017.

Customers trying to access the Analytics tab during this release may experience temporary service disruptions. The release will occur between 11:00 pm and 6:00 am in each OCLC Data Center's local time as follows:

U.S. & Canadian Data Centers: 28 June 23:00 to 29 June 06:00 Eastern Daylight Time (US)

European Data Center: 29 June midnight to 06:00 Central European Time

Australian Data Center: 29 June 23:00 to 30 June 06:00 Australian Eastern Time

30 June 2017, 01:05 AM Eastern Daylight Time, North America [UTC -4]

Reported: QuestionPoint unavailable

AFFECTED SERVICES: QuestionPoint

CREATED: 29 June 2017, 11:42 PM Eastern Daylight Time, North America [UTC -4]

The QuestionPoint service is currently unavailable. We are working to resolve the issue as quickly as possible. We apologize for the inconvenience and thank you for your patience.

29 June 2017, 04:24 PM Eastern Daylight Time, North America [UTC -4]

Reported: WorldCat Discovery errors

AFFECTED SERVICES: WorldCat Discovery

CREATED: 29 June 2017, 10:56 AM Eastern Daylight Time, North America [UTC -4]

Some members are reporting being unable to place holds and access the My Account section in WorldCat Discovery. OCLC is aware of and looking to resolve this issue. Please check the system alerts page for updates.

29 June 2017, 10:55 AM Eastern Daylight Time, North America [UTC -4]

Reported: WorldCat Discovery error placing holds

AFFECTED SERVICES: WorldCat Discovery

CREATED: 29 June 2017, 08:29 AM Eastern Daylight Time, North America [UTC -4]

Some members are reporting being unable to place holds in WorldCat Discovery. OCLC is aware of and looking to resolve this issue. Please check the system alerts page for updates.

28 June 2017, 06:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Degraded response time in OCLC services

AFFECTED SERVICES: FirstSearch, WorldShare Management Services, WorldShare ILL, WorldCat Discovery, Tipasa, WorldShare Acquisitions, WorldShare License Manager, WorldShare Reports, WorldShare Report Designer, WoldShare Management Services API

CREATED: 28 June 2017, 03:34 PM Eastern Daylight Time, North America [UTC -4]

Members are reporting degraded response time in multiple OCLC services. OCLC is working to resolve this issue as quickly as possible.

28 June 2017, 03:32 PM Eastern Daylight Time, North America [UTC -4]

Reported: Degraded response time in OCLC services

AFFECTED SERVICES: FirstSearch, WorldShare Management Services, WorldShare ILL, WorldCat Discovery, Condition reported and under investigation Affected Services: WorldShare Management Services, WorldShare ILL,Tipasa, WorldShare Acquisitions, WorldShare License Manager, WorldShare Reports, and WorldShare Report Designer, and WoldShare Management Services API

CREATED: 28 June 2017, 02:12 PM Eastern Daylight Time, North America [UTC -4]

Members are reporting degraded response time in multiple OCLC services. OCLC is working to resolve this issue as quickly as possible.

28 June 2017, 02:12 PM Eastern Daylight Time, North America [UTC -4]

Reported: Degraded response time in OCLC services

AFFECTED SERVICES: WorldShare Management Services, WorldShare ILL, Tipasa, WorldShare Acquisitions, WorldShare License Manager, WorldShare Reports, and WorldShare Report Designer, and WoldShare Management Services API

CREATED: 28 June 2017, 01:44 PM Eastern Daylight Time, North America [UTC -4]

Members are reporting degraded response time in multiple OCLC services. OCLC is working to resolve this issue as quickly as possible.

22 June 2017, 02:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Multiple OCLC Services Degraded

AFFECTED SERVICES: EZproxy, WorldShare Management Services, WorldShare ILL, WorldCat Discovery,WorldShare Analytics, WorldShare Acquisitions, WorldShare Circulation, WorldShare Reports and Report Designer, WorldShare License Manager, Tipasa

CREATED: 22 June 2017, 11:03 AM Eastern Daylight Time, North America [UTC -4]

This issue has been resolved.

OCLC is experiencing connectivity issues with multiple services. We are investigating the issue and will resolve it as soon as possible.

22 June 2017, 11:27 AM Eastern Daylight Time, North America [UTC -4]

Reported: Multiple OCLC Services Degraded

AFFECTED SERVICES: EZproxy, WorldShare Management Services, WorldShare ILL, WorldCat Discovery,WorldShare Analytics, WorldShare Acquisitions, WorldShare Circulation, WorldShare Reports and Report Designer, WorldShare License Manager, Tipasa

CREATED: 21 June 2017, 04:19 PM Eastern Daylight Time, North America [UTC -4]

OCLC is experiencing connectivity issues with multiple services. We are investigating the issue and will resolve it as soon as possible.

21 June 2017, 04:18 PM Eastern Daylight Time, North America [UTC -4]

Reported: Multiple OCLC Services Degraded

AFFECTED SERVICES: EZproxy, WorldShare Management Services, WorldShare ILL, WorldCat Discovery, WorldShare Analytics, WorldShare Acquisitions, WorldShare Circulation, WorldShare Reports and Report Designer, WorldShare License Manager

CREATED: 21 June 2017, 03:43 PM Eastern Daylight Time, North America [UTC -4]

OCLC is experiencing connectivity issues with multiple services. We are investigating the issue and will resolve it as soon as possible.

21 June 2017, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: WorldCat Data Sync collections

AFFECTED SERVICES: WorldShare Collection Manager

CREATED: 21 June 2017, 01:37 PM Eastern Daylight Time, North America [UTC -4]

As part of our ongoing commitment to keep OCLC members informed of system issues, I want to let you know that WorldShare Collection Manager is currently experiencing issues with WorldCat Data Sync collections which may impact your ability to create new collections and manage existing collections.

We apologize for any inconvenience and please know that this does not impact your ability to manage your other collections in WorldShare Collection Manager and does not affect access to your WorldCat knowledge base links, nor does it impact delivery of MARC records or WorldCat holdings maintenance for other collection types.

We will let you know as soon as this issue has been corrected and if you have any further questions, please contact OCLC support.

21 June 2017, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: WorldShare Record Manager Quarterly Install

AFFECTED SERVICES: WorldShare Record Manager

CREATED: 21 June 2017, 01:45 PM Eastern Daylight Time, North America [UTC -4]

Record Manager is scheduled for its quarterly install on June 17.

For more information, be sure to see the Release Notes page (https://www.oclc.org/support/services/recordtomanager/rmtoreleasetonotes.en.html).

Install Window:

The install time for this release is expected to affect access to WorldShare Metadata between 02:00 to 6:00 AM Eastern USA, Saturday 17 June. This will affect OCLC's worldwide data centers as follows:

US & Canada Data Centers: 17 June, 02:00 to 06:00 EDT (Eastern Daylight Time USA)

European Data Center: 17 June, 08:00 to 12:00 CEST (Central European Summer Time)

Australian Data Center: 17 June, 16:00 to 20:00 AEST (Australian Eastern Standard Time)

Additionally, during this time frame, a very brief disruption to searching functions for WorldCat (including the Knowledge Base) within the WorldShare interface will occur, affecting WorldShare Collection Manager and WorldShare ILL. We apologize in advance for any inconvenience this may cause.

21 June 2017, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Cancelled: WorldShare Record Manager Install

AFFECTED SERVICES: WorldShare Record Manager

CREATED: 21 June 2017, 01:45 PM Eastern Daylight Time, North America [UTC -4]

The below installation has been cancelled as of 4:15 PM EST on Thursday, June 8, 2017.

Install Window:
The install time for this release is expected to affect access to WorldShare Metadata between 02:00 - 6:00 AM Eastern USA, Sunday 11 June. This will affect OCLC's worldwide data centers as follows:

- US & Canada Data Centers: 11 June, 02:00 to 06:00 EDT (Eastern Daylight Time USA)
- European Data Center: 11 June, 08:00 to 12:00 CEST (Central European Summer Time)
- Australian Data Center: 11 June, 16:00 to 22:00 AEST (Australian Eastern Standard Time)

Additionally, during this time frame, a very brief disruption to searching functions for WorldCat (including the Knowledge Base) within the WorldShare interface will occur, affecting WorldShare Collection Manager and WorldShare ILL. We apologize in advance for any inconvenience this may cause.

21 June 2017, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Connexion Maintenance Downtime

AFFECTED SERVICES: Connexion

CREATED: 21 June 2017, 01:46 PM Eastern Daylight Time, North America [UTC -4]

To allow for system maintenance, OCLC Connexion (including CatExpress) and OCLC Z39.50 Cataloging will be unavailable for approximately 4 hours from 2:00 a.m. to 6:00 a.m. US Eastern Time Sunday, June 11.

We apologize for any inconvenience this may cause.

21 June 2017, 03:41 PM Eastern Daylight Time, North America [UTC -4]

Reported: Multiple OCLC Services Degraded

AFFECTED SERVICES: EZproxy, VDX, WorldShare Management Services, WorldShare ILL

CREATED: 21 June 2017, 03:41 PM Eastern Daylight Time, North America [UTC -4]

OCLC is experiencing connectivity issues with multiple services. We are investigating the issue and will resolve it as soon as possible.

21 June 2017, 12:37 PM Eastern Daylight Time, North America [UTC -4]

Reported: Article Exchange issues

AFFECTED SERVICES: Article Exchange

CREATED: 21 June 2017, 10:51 AM Eastern Daylight Time, North America [UTC -4]

OCLC is currently experiencing issues with the Article Exchange service. Technical teams are working to restore service to normal operation. Please monitor the OCLC systems alert page for status updates.

21 June 2017, 08:41 AM Eastern Daylight Time, North America [UTC -4]

Resolved: Collection Manager processing delay

AFFECTED SERVICES: WorldShare Collection Manager

CREATED: 21 June 2017, 08:39 AM Eastern Daylight Time, North America [UTC -4]

As part of our ongoing commitment to keep OCLC members informed, I want to let you know that Collection Manager is currently experiencing a processing delay that will impact MARC record deliveries and updates to your holdings in WorldCat.

We apologize for any inconvenience while we work to fix this issue and please know that this delay does not impact your ability to manage collections in Collection Manager, nor does it affect access to your WorldCat knowledge base links.

We will let you know as soon as this issue has been corrected and please don’t hesitate to contact OCLC support if you have any questions in the interim.
Jody Stroh, OCLC Product Manager - Metadata Services

20 June 2017, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: WorldShare Collection Manager Maintenance

AFFECTED SERVICES: WorldShare Collection Manager

CREATED: 20 June 2017, 12:36 PM Eastern Daylight Time, North America [UTC -4]

To allow for system maintenance, WorldShare Collection Manager, which includes the ability to manage collections in the WorldCat knowledge base, will be unavailable from 02:00 am EDT (US) to approximately 06:00 am EDT (US) on 18 June 2017.

During this time frame, access to knowledge base links may not be available for a short amount of time in the following services: WorldCat Local, WorldCat Discovery, WorldShare ILL, the link resolver/A to Z list, Tipasa, and the WorldCat knowledge base API.

We apologize for any inconvenience this may cause