OCLC System Alerts

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Active Alerts

05 May 2016, 04:15 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: Technology Upgrades to Impact Services June 4 - 5

AFFECTED SERVICES: OCLC Services

CREATED: 05 May 2016, 04:11 PM Eastern Daylight Time, North America [UTC -4]

As we have communicated in previous messages, OCLC is undertaking a significant investment in our technological infrastructure. We are evolving our data center strategy, upgrading equipment and infrastructure, and standardizing processes globally to increase service responsiveness. These investments will advance our service delivery for years to come so that together we can better meet library users’ increasing expectations.

This year-long effort is well underway. Much of the work is occurring behind the scenes. Some of these transitions require scheduled downtime for services.

As part of this initiative, all OCLC services will be unavailable from 9:00 pm Saturday, 4 June 2016, to 12:00 pm (noon) Sunday, 5 June 2016, Eastern Daylight Time (EDT) US (UTC -4) while we conduct data storage migrations.

While we scheduled this maintenance event to occur during a slower time for many of our member libraries, we understand that this event still impacts many. We apologize in advance for any disruption to you and your users.

As always, system activities and schedules can be viewed on our System Alerts page on the OCLC website. We will communicate through the System Alerts page if there are any changes or delays in completing this scheduled work, and we will also use this page to let you know when this work has been completed. Contact your local customer support team if you have any questions about this upcoming event.

We are committed to the ongoing enhancement of our systems, infrastructure and processes, and we will continue to advance our delivery to you. Thank you for your continued support.

05 May 2016, 10:41 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: Upgrades to Toronto Data Center

AFFECTED SERVICES: CONTENTdm, WorldShare Management Services, WorldShare ILL, WorldShare Collection Manager, WorldShare Record Manager, WorldCat Discovery, WorldCat knowledge base, WorldCat Local

CREATED: 05 May 2016, 10:41 AM Eastern Daylight Time, North America [UTC -4]

On Saturday, 4 June 2016, from 9 p.m. to 12 noon Sunday, 5 June 2016 Eastern Daylight Time (EDT) multiple OCLC services will be unavailable in Canada.

As always, system activities and schedules can be viewed on our System Alerts page on the OCLC website. We will communicate through the System Alerts page if there are any changes or delays in completing this scheduled work, and we will also use this page to let you know when this work has been completed. Contact your local customer support team at canada@oclc.org, or 1-888-658-6583 (toll-free in North America) if you have any questions about this upcoming event.

04 May 2016, 02:42 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: System Upgrades to Impact Services in May

AFFECTED SERVICES: WorldShare Management Services, WorldShare ILL, WorldShare Collection Manager, WorldShare Record Manager, WorldCat, WorldCat knowledge base, WorldCat Local, WorldCat.org

CREATED: 04 May 2016, 02:42 PM Eastern Daylight Time, North America [UTC -4]

We have been advancing and evolving our technology foundation to deliver more speed and greater performance to the services we provide libraries. In support of this initiative, we will be transitioning to new servers and network equipment. Some service downtime is required as we move data and systems that comprise our infrastructure. We are working hard to minimize service disruption to you and your users as we complete these activities.

On Saturday, May 7, from 2 am to 6 am US EDT, we are planning network system maintenance that could result in periods of intermittent service interruptions and delayed response times across OCLC services and applications.

On Sunday, May 15, from 12 am to 8 am US EDT, the following OCLC services will be unavailable: WorldShare Management Services, WorldShare Record Manager, WorldShare Collection Manager, WorldShare ILL, WorldCat Discovery, WorldCat knowledge base, WorldCat Local, WorldCat.org and QuestionPoint. Data updates will be delayed into the following day for Analytics, WorldShare Reports and ingest processing as processing resumes following system downtime.

On Sunday, May 22, from 12 am to 8 am US EDT, data updates will be delayed into the following day for Analytics, WorldShare Reports and ingest processing following system maintenance. Also on May 22, from 2 am to 6 am US EDT, we are planning network system maintenance that could result in intermittent interruptions to OCLC services and applications. These intermittent service interruptions should be brief, and contained within this four-hour window.

We are committed to the ongoing enhancement of our systems, infrastructure and processes. We appreciate your support and patience as we continue this work. We will keep you informed of upcoming events. Please consult the System Alerts page for more information on these and other events scheduled.

03 May 2016, 10:27 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: Connexion System Alert

AFFECTED SERVICES: Connexion

CREATED: 03 May 2016, 10:27 AM Eastern Daylight Time, North America [UTC -4]

On Friday, May 6, from 5:30 a.m. to 6:30 a.m. Eastern Daylight Time, OCLC Connexion will be unavailable due to system maintenance. Please check the Systems Alerts page for any updates or changes to scheduled maintenance events.

03 May 2016, 10:24 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: System Upgrades to Impact Select OCLC Services

AFFECTED SERVICES: WorldShare Management Services, WorldShare ILL, WorldShare Record Manager, WorldShare Collection Manager

CREATED: 29 April 2016, 01:40 PM Eastern Daylight Time, North America [UTC -4]

A maintenance release of the WorldShare Interface is scheduled for Tuesday May 3rd and Wednesday May 4th 2016.
There is a minor user facing addition:
Italian Language Menu Choice – At this time, no WorldShare applications have been translated into Italian. However, as a first step, the Italian option in the language selector has been added to prepare for the upcoming translations.

Install Window:

To minimize impact and downtime, the release is being installed between 0230 AM and 0430 AM local time in each OCLC Data Center. The release is expected to last for 15 minutes, and affect access to WorldShare applications between 0230 – 0600 AM, local time. Install Schedule:

US Data Center: 3 May 0300 Eastern Daylight Time
Canadian Data Center: 3 May 0430 Eastern Daylight Time
European Data Center: 4 May 0230 Central European Time
Australian Data Center: 4 May 0300 Australian Eastern Daylight Time

WorldShare services that will be impacted during this install window: Circulation, Acquisitions, Record Manager, WS ILL, License Manager, Collection Manager, IDM, Alerts, and Analytics.

WMS Libraries operating 24/7 can continue circulation activities using the offline circulation client as appropriate. See Offline Circulation Client for more information. This maintenance will not affect patrons' ability to access and search within WorldCat Local and WorldCat Discovery.


28 April 2016, 10:55 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Circulation Maintenance

AFFECTED SERVICES: WorldShare Circulation

CREATED: 28 April 2016, 10:53 AM Eastern Daylight Time, North America [UTC -4]

WorldShare Circulation will undergo system maintenance this Saturday, 30 April 2016, from 2 am - 5 am Eastern Standard Time USA. This is a maintenance update that does not introduce any new features of functionality.

Install Window:

The duration for this maintenance release is expected to be 1 hour to occur within a three-hour window between 2 to 5 AM EST USA, Saturday, 30 April 2016.

Impacts to OCLC worldwide data centers area as follows:

- US Data Center: Saturday, 30 April, 02:00 - 05:00 EDT (Eastern Standard Time)
- Canadian Data Center: Saturday, 30 April 2016, 02:00 - 05:00 EDT (Eastern Standard Time).
- European Data Center: Saturday, 30 April 2016, 08:00 - 11:00 CET (Central European Time).
- Australian Data Center: Saturday, 30 April 2016, 16:00 - 19:00 AEDT (Australian Eastern Standard Time).

We apologize for any inconvenience this maintenance may have to your services.

Inactive Alerts

02 May 2016, 11:37 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: MSI Install Announcement

AFFECTED SERVICES: WorldShare Management Services, WorldShare ILL, WorldShare Record Manager, WorldShare Collection Manager

CREATED: 02 May 2016, 09:27 AM Eastern Daylight Time, North America [UTC -4]

A maintenance release of the WorldShare Interface is scheduled for Tuesday May 3rd and Wednesday May 4th 2016.
There is a minor user facing addition:

Italian Language Menu Choice

At this time, no WorldShare applications have been translated into Italian. However, as a first step, the Italian' option in the language selector has been added to prepare for the upcoming translations.

Install Window:

To minimize impact and downtime, the release is being installed between 02:30 AM and 04:30 AM local time in each OCLC Data Center. The release is expected to last for 15 minutes, and affect access to WorldShare applications between 02:30 to 06:00 AM, local time. Install Schedule:

US Data Center: 3 May to 03:00 Eastern Daylight Time
Canadian Data Center: 3 May to 04:30 Eastern Daylight Time
European Data Center: 4 May to 02:30 Central European Time
Australian Data Center: 4 May to 03:00 Australian Eastern Daylight Time

WorldShare services that will be impacted during this install window: Circulation, Acquisitions, Record Manager, WS ILL, License Manager, Collection Manager, IDM, Alerts, and Analytics.

WMS Libraries operating 24/7 can continue circulation activities using the offline circulation client as appropriate. See Offline Circulation Client for more information. This maintenance will not affect patrons' ability to access and search within WorldCat Local and WorldCat Discovery.

29 April 2016, 02:59 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: QuestionPoint unavailable for one hour Sunday

AFFECTED SERVICES: QuestionPoint

CREATED: 27 April 2016, 05:03 PM Eastern Daylight Time, North America [UTC -4]

On Sunday, May 1, from 2 a.m. to 3 a.m. U.S. Eastern Daylight Time, the QuestionPoint service will be unavailable. This system maintenance is expected to be completed within one hour. Check the Systems Alerts page for any changes to this scheduled maintenance.

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