Known Issues

Updated:  November 6, 2015

The tables below list known issues in OCLC WorldShare® Interlibrary Loan.
Availability dates are subject to change.

Current Issues

Issue Details/work-around
When using Discover Items in WorldShare ILL, the "Search for versions with same title and author" link fails for some records. Change to word (au: ) rather than phrase (au=) search, and try again.

Fix: TBD
A limited number of requests supplied on 1-2 September 2015 that included an IFM transaction are not receivable.

If you believe one or more of your institution's requests has been impacted, please contact OCLC Customer Support. They have a list of affected requests and can provide details for next steps.

Note: All IFM transactions through the end of November 2015 will continue to be billed at Received status.


Patron-initiated ILL with OCLC Direct Request occasionally selects a bibliographic record for a print item rather than the electronic item, and vice versa.
Fix Date: TBD
Duplicate electronic delivery service types in constant data under the Electronic Delivery option results in an error. Confirm that electronic delivery settings in the OCLC ILL Policies Directory are complete, e.g. IP address is in the URL Field.
Note:  There is no need to make further edits in OCLC Service Configuration.
Search results ignore articles (the, a, an) at the beginning of a title when sorting title field. No current plans to fix this issue.

Fixed Issues

Issue Date Fixed
PDF print preview does not work with Internet Explorer 11. August 2015
When using Discover Items, after viewing a detailed bibliographic record from a results list, users cannot navigate back to the search results by clicking on the link to that search in the left navigation panel. 
April 2015
Article Exchange uploads fail if the .PDF extension is entered in ALL CAPS. April 2015

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