Updated: 22 August 2016
The tables below list known issues in WorldShare® Interlibrary Loan.
Availability dates are subject to change.
|When using Discover Items in WorldShare ILL, the "Search for versions with same title and author" link fails for some records.||Change to word (au: ) rather than phrase (au=) search, and try again.
|Patron-initiated ILL with OCLC Direct Request occasionally selects a bibliographic record for a print item rather than the electronic item, and vice versa.
||Fix Date: TBD|
|Duplicate electronic delivery service types in constant data under the Electronic Delivery option results in an error.||Confirm that electronic delivery settings in the OCLC ILL Policies Directory are complete, e.g. IP address is in the URL Field.
Note: There is no need to make further edits in OCLC Service Configuration.
|Search results ignore articles (the, a, an) at the beginning of a title when sorting title field.||No current plans to fix this issue.|
|Error message is displayed when a customer using WorldShare Circulation integration uses a barcode scanner to enter the Item Barcode when receiving a loan request.||August 2016|
|Lenders are unable to save changes when dropping an Article Exchange file to a copy request that has already been shipped. The Save button is inactive.||August 2016|
|If a lender viewing a request in Submitted status (Can you supply?) enters a newline character while selecting any field, the request is updated to Shipped status (In Transit).||August 2016|
|For lenders, requests in 'New - Copies' or 'New - Loans' status fail to update to Considering status when the 'Auto-update to Considering' checkbox is selected from the Print All section of the Print Queue.||August 2016|
|Borrowing libraries viewing WorldShare ILL in Spanish, Dutch, Chinese (traditional or simplified), Japanese, or Korean are unable to create requests or open existing borrowing requests.||July 2016
|In Service Configuration, an error message appears when attempting to create a new Custom Holdings Group. The group fails to be created.||July 2016|
|Lenders are unable to supply, refuse, or send a conditional response immediately after moving a request to Considering status.||July 2016|
|Multiple versions of the borrower and/or lender Interlibrary Loan Fee Management (IFM) reports display for January 2016 onwards.||May 2016|
|Patrons unable to submit ILL requests from WorldCat Discovery||March 2016|
|When a request is closed, Direct Notes and Supplier History no longer display.||March 2016|
|La version française du Prêt entre bibliothèque WorldShare envoie un message d’erreur lorsque certaines activités sont faites "Des informations sont incorrectes. Veuillez réviser et réessayer. illRequest.delivery.insuranceAmount.currency […]" The French language version of WorldShare ILL throws an error message for certain actions: "Des informations sont incorrectes. Veuillez réviser et réessayer. illRequest.delivery.insuranceAmount.currency […]"||March 2016|
|PDF print preview does not work with Internet Explorer 11.||August 2015|