OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active QuestionPoint subscriptions to Springshare, providers of the LibAnswers Platform. Additional information is provided in Frequently Asked Questions and QuestionPoint Customers Migrating to LibAnswers.

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Documentation and Training

Need user documentation?

Visit QuestionPoint Documentation for printable guides and instructions about each module of QuestionPoint.

Looking for training materials?

QuestionPoint offers a variety of ways to learn how to install, maintain and operate all of the components of the service.


Need more in-depth training?

Contact OCLC to learn of upcoming workshops and training opportunities.

E: training@oclc.org
T: 1-800-848-5800 (USA) or +1-614-793-8682 (press 1 when prompted)
(7:00 a.m. to 9:00 p.m., U.S. Eastern time, Monday-Friday)