User Support Center
Welcome to the OCLC QuestionPoint Support Portal
A dedicated resource for the QuestionPoint community providing news, product update information and support. Here you will find links to Documentation, information about QuestionPoint communities and Cooperatives, as well as downloadable promotional materials for your libraries.
Watch the QuestionPoint Blog for the latest news about features, software releases, and QP presentations. We also post Quality Tips about the 24/7 Reference Cooperative Best Practices. An rss feed and/or email subscription to the blog are also available.
Click here for news on the features we are working on now!
Documentation and Training
Need user documentation?
Visit the QuestionPoint Documentation page for printable Guides and Instructions about each module of QuestionPoint.
Looking for training materials?
QuestionPoint offers a variety of ways to learn how to install, maintain and operate all of the components of the service.
Need more in-depth training?
Contact OCLC to learn of upcoming workshops and training opportunities.
OCLC
E: training@oclc.org
T: 1-800-848-5800 (USA) or +1-614-793-8682 (press 1 when prompted)
(7:00 a.m. to 9:00 p.m., U.S. Eastern time, Monday-Friday)