As the Senior Communications Officer in OCLC Research, Melissa is responsible for sharing information about OCLC Research activities and accomplishments with OCLC Research Library Partners and the wider library community through a variety of communications vehicles and channels. This includes creating and distributing news releases, newsletters and collateral, as well as executing campaigns, webinars and events. Melissa also serves as editor and oversees the production and publication of all OCLC Research reports.

Prior to joining OCLC Research in 2007 she spent 15 years working in communications for other technology and non-profit organizations.