Evaluating Online Behaviors: A Visitors and Residents Approach webinar recording and slides now available


The webinar recording and slides from the Jisc and OCLC Research webinar, Evaluating Online Behaviors: A Visitors and Residents Approach, are now available. This webinar demonstrates how the Visitors and Residents infoKit can be used to evaluate online behaviors and address various ways of evaluating user engagement.

View the webinar recording to:

  • see a demonstration of the Visitors and Residents (V&R) mapping process and how to evaluate modes of current online engagement against the V&R continuum to evaluate academic services,
  • listen to a discussion of the attitudes and issues associated with online engagement,
  • explore a range of possible ways of engaging potential users and providing more resident-oriented services, and
  • identify user-centered evaluation methods for measuring the effectiveness of services.

The webinar will be of interest to a wide range of staff involved in the delivery of services to students, researchers and staff, including librarians and information specialists, staff developers, learning technologists, learning and teaching staff, and student support staff. Participants from both sides of the Atlantic and internationally are welcome to join.

Presenters include V&R investigators Lynn Silipigni Connaway, Ph.D., Senior Research Scientist, OCLC; Donna Lanclos,Ph.D., Associate Professor for Anthropological Research, J. Murrey Atkins Library, University of North Carolina, Charlotte; and David White, Head of Technology Enhanced Learning, University of the Arts London (UAL).

To find out more about the Visitors and Residents approach, see our blog post, video introduction, EDUCAUSE Review Online article and podcast or project overview.

The infoKit has been developed in collaboration with the project partners Jisc, OCLC Research, University of Oxford and University of North Carolina, Charlotte.

For more information:

Lynn Silipigni Connaway, Ph.D.
Senior Research Scientist
OCLC Research

Melissa Renspie
Senior Communications Officer
OCLC Research


Quick links:

Webinar files

  • View webinar recording on Youtube (1 hour) [link]
  • View webinar slides on SlideShare [link]
  • Download webinar slides (.pptx: 12.5 MB, 40 slides) [link]

Visitors and Residents background:

  • infoKit [link]
  • Blog post: Evaluating digital services: a visitors and residents approach [link]
  • Video introduction [link]
  • EDUCAUSE Review Online article and podcast [link]
  • Project overview [link]

OCLC Research Webinars [link]