Article and podcast about Visitors and Residents project featured in EDUCAUSE Review Online

The Visitors and Residents project, a collaboration between OCLC and the University of Oxford, in partnership with UNC Charlotte, has been underway for the past two years with partial funding from Jisc. The project outlines learners' modes of engagement within four educational stages and how these learners intersect with institutional services.

OCLC Senior Research Scientist Lynn Silipigni Connaway, Ph.D., Research Support Specialist Erin Hood, and Donna M. Lanclos, Associate Professor for Anthropological Research at UNC Charlotte, describe the framework and findings of this U.S.-U.K. collaborative longitudinal project in the following article and podcast that are featured in the 6 December issue of EDUCAUSE Review Online:

Key takeaways include:

  • The Visitors and Residents project seeks to identify and recommend strategies that IT staff and library professionals can adopt to help students and faculty members better discover, access, and evaluate digital information.
  • The project team interviewed participants from four educational stages — from emerging (high school/secondary school seniors and first-year college students) through experiencing (faculty members) — that focus on context and motive rather than age as a determining factor in information-seeking behaviors.
  • In addition to identifying how and why individuals engage with technology to acquire the information, the project offers recommendations on how to build relationships with community members and how to study user behavior to better test and develop library systems.

Learn more about this project on the Digital Visitors and Residents: What Motivates Engagement with the Digital Information Environment? web page.

For more information:

Lynn Silipigni Connaway, Ph.D.
Senior Research Scientist
OCLC Research

Melissa Renspie
Senior Communications Officer
OCLC Research


Quick links:

"'I always stick with the first thing that comes up on Google…' Where People Go for Information, What They Use, and Why" article in EDUCAUSE Review Online [link]

"The Behavior of Finding Information" EDUCAUSE podcast [link]

Project overview: Digital Visitors and Residents: What Motivates Engagement with the Digital Information Environment? [link]

Lynn Silipigni Connaway, Ph.D. [link]

Erin Hood [link]

Donna M. Lanclos [link]