User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Presentations
What's Format Got to Do with It? The Role Information Formats Play in Evaluating Search Results.
Topics: User Research, Student Support, Information Literacy
Speaking on the Record: Combining Interviews with Search Log Analysis in User Research
Melbourne, Australia
OCLC Research presents a novel user research methodology that combines log analysis with semi-structured interviews to determine how library users navigate the path from discovery to access. Indications are, “The methodology used for this study also could be extended beyond discovery systems. Other computerized activities that leave digital traces could be studied using interview protocols based on log analysis.”
Topics: User Research, Research Methods
Container Collapse and the Information Remix: Students' Evaluations of Scientific Research Recast in Scholarly vs. Popular Sources
Cleveland, OH (USA)
Learn how students from high school to grad school evaluate the citability and credibility of online resources. Discover the variety of uses students consider when selecting resources and consider new strategies for addressing student needs.
Topics: User Research
You Talked To Your Users-What Now?: Developing Codebooks For Qualitative Data Analysis
Lewis Center, OH (USA)
Brannon introduces coding, covers things to take into consideration when creating a codebook, and provides real world examples of codebooks in action.
Topics: User Research