Jeffrey Frank is the Unified Service Point coordinator for the San José State University Library, an eight-story public library and university library located in downtown San José, California. Jeffrey oversees the day-to-day operations of the circulation desk and works in the User Experience Department. In this story, learn about Jeffrey’s experiences during the pandemic, including how his department transitioned and pivoted to meet user needs.
The International Federation of Library Associations and Institutions (IFLA) is hosting a webinar on 02 February (Africa, Americas, and Europe) and 03 February (Asia-Oceania and Americas) to accommodate global time zones. Throughout the COVID-19 pandemic, OCLC has connected with leaders and staff at cultural heritage institutions from around the world to understand how the crisis has impacted them, their institutions, and communities, how they have responded, and how the experiences are shaping their future plans. Join this session for an update on latest research and findings.
2 February, 11:00 am EST
2 February, 08:00 pm EST