No QuestionPoint events are currently scheduled.
14 August 2013
Presented by Cynthia Johnson and Caitlin Plovnik of UC Irvine, this interactive session will demonstrate what makes certain reference interactions go from "good" to "great." Part of the QuestionPoint "Best Practices in Virtual Reference" series.
- Time: 12:00 PM – 1:00 PM Eastern Daylight Time, North America [UTC -4]
This event has passed. View the archive.
02 July 2013
The Chasing the Sun service enables health professionals to contact a medical librarian whenever help is required in using information resources after normal library hours. Although most hospital-based health professionals have 24/7 online access to a collection of bibliographic databases and full text products via their library services, but sometimes expert help is needed to use the resources or to perform a search outside of normal business hours.
- Time: 8:00 AM – 9:00 AM Eastern Daylight Time, North America [UTC -4]
This event has passed. View the archive.
14 June 2013 - 14 June 2013
What makes a chat session good and what makes a chat session exceptional? How do you know you’re truly helping a patron? Sometimes it’s not always clear from working with a patron in a virtual setting to know when you have satisfied their request. There has been a large amount of research done on how to reach and engage with patrons in that online environment. Carla Pfahl, Coordinator of AskMN (Minnesota’s statewide virtual reference service), and Merrie Davidson, Social Sciences Librarian and fellow AskMN librarian at the University of St. Thomas, will look at how to conduct a reference interview and what makes an exceptional reference transaction.
20 June 2012 - 20 June 2012
QuestionPoint Qwidget is an embeddable chat service included in a subscription to QuestionPoint, OCLC’s reference management service. QuestionPoint provides librarians with tools to interact with users in multiple ways, using both chat and email.
17 May 2012 - 17 May 2012
Seeking Synchronicity found that one of the biggest obstacles to a successful virtual reference service was getting users to simply know the service existed. How do you find your users online? How do they find you? Look at what signs have been effective in letting users know about the service. What works best in both drawing user's attention and getting them to know what the service is about? With our constantly changing technical vocabulary, are you really saying what you want to say?
24 April 2012 - 24 April 2012
In tough economic times, everything gets a turn on the chopping block. Make the case for virtual reference to your funding bodies and show them the impact you have online. Hear what has an impact on funders and learn what features are most valuable to your library.
06 March 2012 - 06 March 2012
Joining a cooperative group can help libraries keep their virtual reference services going at all hours. Studies show that up to 40% of virtual reference inquiries come in after typical library hours. Explore the challenges and benefits to working through a cooperative to keep your virtual reference answering users 24/7. Find out if being "on" all the time really makes a difference in your community.
18 August 2011 - 18 August 2011
Programs and events offered through virtual reference are a cost-effective way for UK public libraries to engage with their community. The users do not need to visit the library in order to fully participate, and in many cases the speakers are offsite as well. Not only does this raise the profile of the library - it can open up many intriguing ways to collaborate with community leaders, artists and subject experts, regardless of their location. And it can be a lot of fun, too!
14 April 2011 - 14 April 2011
Glorian Sipman, California Community Colleges Group Administrator, discusses how MiraCosta College Libraries use QuestionPoint to provide 24/7 live reference support to students and faculty. Lauri McIntosh, OCLC Product and Services Consultant, provides an overview of the reference service, highlighting easy-to-use widgets, e-mail support and texting options.
26 June 2010 - 26 June 2010
ALA Annual Program: 24/7 Reference Cooperative Celebrates 10th Anniversary, with Nancy Huling and Marie L. Radford
Recorded at the ALA Annual conference 2010
04 May 2010 - 04 May 2010
17 January 2010 - 17 January 2010
Panelists share tips and best practices for communicating the value of virtual reference to stakeholders, whether they are grant funders…
|Topic and brief description||Date recorded|
| Best Practices in Virtual Reference: Panel [Streaming video, 1:27:00]
||July 11, 2009|
| Best Practices in Virtual Reference [3 Streaming video segments, 00:52:24]
A panel presented two innovative approaches to improving reference service for our users: building a better search engine using the knowledge of reference librarians, and building a multilingual, multinational reference service. Presentations by David Lankes, director of the Information Institute of Syracuse, and Paul Ulrich, Berlin Central and Regional Library are followed by a discussion with speakers and participants.
|January 24, 2009|
| QuestionPoint Qwidget: providing a new user experience to the library virtual reference service
Curious about Qwidget? Join us for an informative discussion with librarians who have taken the plunge and put the QuestionPoint Qwidget up on their library websites. Our speakers are from a large university, a community college, and a public library, and will discuss aspects of deploying the Qwidget, including: where the Qwidget is placed on the website (library catalog, library guides, etc); promotion; response from users (including usage statistics), and any issues with the Qwidget.
Our speakers are:
|October 01, 2008|
| Promoting virtual reference services (beyond bookmarks)
Virtual reference services reach out to bring the library to the user, and the most successful promotional activities go where the user is to promote these services. This Web session featured two of the most innovative publicity campaigns for virtual reference services:
|November 15, 2007|
| Eliminating barriers to service with lightweight chat
This Web session explored how libraries can provide reference services to all users, including those using screen readers or other assistive technologies, with a focus on QuestionPoint's new lightweight patron chat ("Chat 2").
|September 19, 2007|