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ISSUE 5 - Are you asking the ultimate question?

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As libraries battle popular search engines and Internet research services for users, the new book The Ultimate Question by Fred Reichheld says that one simple question determines an organization’s future: Would you recommend us to a friend? Learn more about this one-question survey and the latest efforts in library customer service and assessment.

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »