Libraries create memorable experiences and share important programs every day. But what happens when libraries truly focus on the user experience and put it at the center of everything they do?
Excellent service does not simply come from a friendly transaction or helpful technology – it is the result of truly understanding your customer’s expectations and putting the right processes and standards in place to achieve them. By uniting your people, place(s) and processes through a clear focus on the user, exceptional service becomes possible across all customer touchpoints. With more than 90 years of world-renowned customer service, no one understands that better than Disney. You'll come away with inspiration on how you can create new and impactful user experiences.
About Disney Institute
As the trusted, authoritative voice on the Disney approach to customer experience, Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to help organizations develop the customer experience culture they are capable of delivering. For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customers they serve through immersion in leadership, service and employee engagement.
Friday, June 24, 1:00 – 4:00 pm
Orange County Convention Center, Room W110