Focus on service delivery and development

Oxford Brookes University is one of the UK’s top modern universities, ranked as the top young university for the fourth year in a row by the QS Top 50 Under 50 World University Rankings. Situated over four campuses, the university has more than 16,600 students from around the world and 2,800 staff.

In order to achieve their commitment to an outstanding student experience and exceptional services, the library staff needed the best technology and processes. “We had reached the end-of-life for our software and hardware, creating a precarious situation in which we couldn’t upgrade or add new features without a major change,” said Tamsin Rothery, Digital Infrastructure Manager. So they looked for a system where the supplier would carry out the maintenance work, allowing time for them to focus on service delivery and development.

The introduction of WMS has enabled the library to offer a more flexible service to students and free-up staff from cumbersome workflows that are now automated. As a result, they have been able to consider new possibilities for services in other areas of the library. Additionally, library staff have started discussions around their collections and services using the data provided as part of WMS to back it up, giving them the opportunity to drill down into the individual item data and how this can help them in supporting an enhanced student experience.

This case study is available in English.

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