Individual libraries or groups of libraries may subscribe to the QuestionPoint service. QuestionPoint pricing is based on unlimited annual subscriptions consisting of three elements:
- The Reference Management Platform: Our complete suite provides a chat and e-mail service, associated customizable webforms and widgets, a local knowledge base and cooperative tools that allow groups to share staffing of queues and question referrals. You can analyze activity through a variety of statistics and reports available at both the institution and group level. Pricing is flat rate per institution; group discounts are available.
- The 24/7 Reference® Cooperative (optional): This around-the-clock live chat-based cooperative allows libraries to provide service to their users on the Web 24 hours a day, 7 days a week. 24/7 Reference is an optional service with pricing based on population/FTE and level of staffing contribution.
- Implementation and Training Services: We provide many online training options at no cost to libraries. Individual training and project management assistance are available for a fee. Implementation is required for consortia, statewide and group subscriptions but may be waived for single libraries.
Review system requirements for both library and library user access to QuestionPoint.
Get started with QuestionPoint
Complete one of the forms below to request a demo or a quote, and QuestionPoint staff will contact you with more information.
T: 1300 260 795 (local call within Australia)
O: +61 (0) 3 9929 0800
T: 1-888-658-6583 (toll free in Canada)
Europe, the Middle East and Africa
O: +31 (0)71-524 65 00
O: +49-(0)89-613 08 300
Latin America and the Caribbean
O: +31-(0)71-524 65 00
O: +44 (0)114 267 7500
T: 1-800-848-5878 (toll free in North America)
The QuestionPoint reference management service gives librarians tools to manage all aspects of reference service, including in-person, chat and email interactions, statistical reporting tools and the ability to reach users on websites they use most. QuestionPoint expands the reach of reference staff through a cooperative network of experienced reference librarians.
21 February 2018
Research-based examples and guidelines will help virtual reference staff recognize microaggressions and minimize them to enhance service excellence.