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FEB 21

21 February 2018

Participants heard how research-based examples and guidelines helped virtual reference staff recognize microaggressions and minimize them to enhance service excellence.

  • Time: 2:00 PM – 3:00 PM Eastern Standard Time, North America [UTC -5]

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SEP 14

14 September 2017

The Ohio State University’s Director of Student Success Research Shanna Smith Jaggars discussed national research and trends about how online coursework affects student learning.

  • Time: 1:00 PM – 1:30 PM Eastern Daylight Time, North America [UTC -4]

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