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12 public libraries in Québec implement QuestionPoint Cooperative Virtual Reference

DUBLIN, Ohio, 14 November 2014—BIBLIOPRESTO.CA has selected OCLC's QuestionPoint™ Cooperative Virtual Reference to launch a virtual reference program with 12 public libraries in Québec. BIBLIOPRESTO purchased a group license and completed implementation in June 2014.

"One of our organisation's top priorities has been to establish a collaborative virtual reference service for all public libraries in Québec," said Jean-François Cusson, Directeur général, BIBLIOPRESTO.CA.

QuestionPoint will enable BIBLIOPRESTO librarians to cooperatively support their users, even when doors of the physical library buildings are closed. Through the service, reference librarians will also gain access to the QuestionPoint knowledge base of reference questions and their answers—built, reviewed and maintained by cooperative contributions from participating librarians and OCLC's team of professional librarians.

"BIBLIOPRESTO libraries will expand Québec public libraries' reference desk hours without increasing staff," said Daniel Boivin, Executive Director, OCLC Canada, Latin America and the Caribbean. "QuestionPoint will give BIBLIOPRESTO the opportunity to improve some virtual reference initiatives that had been already tested in some libraries and possibly even reach outside of the province to other French-speaking libraries using QuestionPoint in Europe, for example, and offer extended hours of reference services from professional librarians in different time zones."

Libraries participating in the program include those in BAnQ, Blainville, Brossard, Gatineau, Laval, Longueuil, Pointe-Claire, Repentigny, Saint-Jean-sur-Richelieu, Sainte-Julie, Terrebonne and Trois-Rivières. The group will be extending and expanding the program to include additional libraries in the coming months. QuestionPoint provides a complete virtual reference management system, integrating chat, e-mail, a reference knowledge base, reports and analytic tools to give participating libraries a complete view of reference activity.


Based in Montreal, BIBLIOPRESTO.CA is an organization mandated to develop and promote online services to the Québec public libraries and their users. In addition to virtual reference, the organization is also focused on managing, develop and promoting PRETNUMERIQUE.CA, the lending platform for digital books, and resuming the activities of acquisition of Québec (CAREQ) Electronic Resources Consortium, a group that, since 2003, has helped make electronic resources accessible for users of public libraries in Québec.

About OCLC

Founded in 1967, OCLC is a nonprofit, membership, computer library service and research organization dedicated to the public purposes of furthering access to the world’s information and reducing library costs. More than 74,000 libraries in 170 countries have used OCLC services to locate, acquire, catalog, lend, preserve and manage library materials. Researchers, students, faculty, scholars, professional librarians and other information seekers use OCLC services to obtain bibliographic, abstract and full-text information when and where they need it. OCLC and its member libraries cooperatively produce and maintain WorldCat, the world’s largest online database for discovery of library resources. Search WorldCat.org on the Web. For more information, visit the OCLC website.

OCLC, QuestionPoint, 24/7 Reference, WorldCat and WorldCat.org are trademarks and/or service marks of OCLC Online Computer Library Center, Inc. Third-party product, service and business names are trademarks and/or service marks of their respective owners.


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