OCLC statement on coronavirus (COVID-19)

This content was updated at 2:00PM EDT on 27 March 2020.

OCLC continues to monitor the spread of the coronavirus (COVID-19) and its impact worldwide. We will update members, staff, and partners as developments unfold. Our COVID-19 page offers timely information and relevant resources libraries can use to serve their users during this pandemic. Our top priority is the health and safety of our members and staff. And we are committed to our business continuity plan to ensure that our systems and services are available to libraries and their users around the world.

Our community

We have been proactive in taking measures to protect the health and safety of our members and staff. We began cancelling events and conferences in late February. We will review our calendar of events moving forward and will take necessary action to keep our members and staff safe. We will always put people first in making these decisions.

OCLC staff members worldwide are now working from home. Social distancing is a top priority to guard against the spread of infection. We have tested our internal infrastructure to ensure we can accommodate the influx of remote access to our systems.

International and domestic travel for staff is on hold. We are meeting virtually throughout the organization, and with members and partners.

Our HR staff are meeting virtually daily with a cross-functional global team to ensure we are current on staff and community developments. We are also complying with government and community health and safety guidelines and directives.

Our systems

OCLC was created to facilitate library collaboration. Our shared, cloud-based infrastructure makes it possible for libraries to work together from locations all over the world. Our infrastructure provides redundancies to guard against disruption.

We test our systems routinely to operate from our headquarters in Dublin, Ohio, USA, or from other data centers and locations around the world.

We plan carefully for a variety of contingencies in case of building closures or other events. We have processes in place to ensure that our systems and services are available to our members.

Our Global Technology team is communicating daily to discuss developments and plan for the days and weeks ahead.

Our services and support

Our services are essential to the libraries we serve. As always, our System Status Dashboard offers updates on our systems and individual services—including updates on routine maintenance.

We have pulled together resources for libraries to provide guidance on a variety of OCLC services. This information will be particularly useful to libraries that are reviewing plans and procedures in the event of reduced service to their users or building closures. These resources will be updated as needed.

We have created a list of e-resources that have been made freely accessible through OCLC partners to help libraries fulfill increased demand during the coronavirus crisis. We will continue to update this list as long as our partners are generously making these e-resources freely available to libraries.

To help libraries share information, ideas, and best practices about how they are responding to the pandemic, we have added a COVID-19 Discussion Board to the OCLC Community Center. This moderated forum is open to all OCLC customers. Current customers with existing Community Center log-in credentials can access the board here. OCLC customers who do not currently have Community Center log-in credentials can request them here.

Customer support staff worldwide are available for assistance.

WebJunction has posted resources to help library staff consider how to handle issues around the coronavirus in their communities.

We continue to monitor reliable sources of information, including up-to-the-minute reports from the World Health Organization. We are also featuring other reliable sources of information on WorldCat.org. These resources can help guide us with trustworthy information about the virus, its symptoms, and how we can take steps to help prevent infection.

More resources are updated and available on OCLC's COVID-19 page.

Moving forward

We will continue to monitor developments around the coronavirus and its impact. We will provide updates through various communication efforts as events unfold. We are in this together, and we will work together to ensure we are taking the steps necessary to remain productive, safe, and healthy.