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COVID-19—We’re in this together: Continuing to manage your ILL services

Over the last few weeks, everyone’s had to make many adjustments—to both our work and home lives. We truly appreciate your commitment to serving your patrons and your suggestions on ways to continue ILL services at a time when physical collections are less accessible, or perhaps not at all.

Your engagement and partnership have resulted in several initiatives, which are summarized below.

Managing your library’s ILL services during the COVID-19 crisis. This session offered useful information to help your ILL department navigate these challenging times. Meg Atwater-Singer (University of Evansville) and Meg Massey (Penn State University Libraries) joined us to share the adjustments their libraries were making.

Reason for No (RFN) = Preferred Delivery Time Not Possible. Many of you suggested the community use a consistent RFN for tracking and reporting the number of requests impacted by the COVID-19 crisis. This News post on the OCLC Community Center* describes the use of Preferred Delivery Time Not Possible for materials you’re currently unable to supply.

Profiled Groups ACOV and BCOV and Days-To-Respond indicators. Two new profiled groups help you identify libraries that can supply electronic documents (ACOV) and whole e-books (BCOV). Setting your library’s Days to Respond for loans provides a visual cue to other libraries about what you are able to supply: 16 days indicates you can supply copies from both print and electronic holdings; 20 days indicates you can provide copies from your electronic collections.

  • For a video tutorial that demonstrates two workflows for using ACOV and BCOV profiled groups, setting Days To Respond, and adjusting Deflections, please go to this News post on the OCLC Community Center.
  • To add or remove your library from ACOV or BCOV, complete this short form.

ILL professional development: Recorded webinars and on-demand training. Some of us may have extra time to devote to learning and professional development. This News post on the OCLC Community Center* lists the most popular ILL sessions from the past year. Also, OCLC training materials are freely available.

*Note that some materials referenced are available from the OCLC Community Center. All WorldShare ILL, Tipasa, and ILLiad users have access to the Community Center. If you are not sure of your WorldShare credentials that are needed to login, click here.

And as always, please contact OCLC Customer Support if you need assistance or guidance.

Your OCLC Resource Sharing Team