|
|
|
QuestionPoint Reports for Evaluation and Improvement
Register for upcoming sessions of this course
Course description
Identifying service trends, making management decisions, and providing quality control for your institution or group begins with the statistical reports and archived transcripts in QuestionPoint. Convenient reporting capabilities exist at the subscription group level, the individual library level, as well as at the librarian level. Participate in this session and learn how you can make QuestionPoint help you further improve your virtual reference service(s).
What you will learn
· Understand the purpose and content of numerous reports.
· Run and explain reports related to both Chat and Email.
· Take data out of QuestionPoint and use it externally.
|
Course details
Duration: 1 Hour
Fee:
$30 Members
$ 70.00 Non-members
Instructor:
|
|
|
|
