Create a chart showing all e-mail messages that could possibly be generated with their filenames and the corresponding keys. This will help you make sure that you have provided for every type of e-mail message, so you won't accidentally get an error message when you try to notify a patron.

You can set up multiple e-mail forms for borrowing to cover the standard situations encountered such as loan recalled, loan renewed and a blank form, which can be used for any special notice you may wish to send.

Last revised: 12 May 2003