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Known Issues and New Alerts

For additional known issues with OCLC services, please see Known Issues If you are experiencing a problem that does not match a posted alert, we may not be aware of the issue yet. Please report symptoms to OCLC Customer Support at 1-800-848-5800 (USA) or +1-614-793-8682.

OCLC System alerts
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Search Alert Archive

Alert Topic:Slow performance for Availability Query
Alert Status:RESOLVED; monitoring condition
Affected Services:WorldCat, WorldCat Local,Availability Query
Alert Created:05/26/2012 4:52:28 PM ET
Last Updated:05/27/2012 6:39:25 AM ET
Description:Slow response time for availability query. Support staff currently engaged and investigating.
Update:All response times for Availability Query have returned to normal.
Alert Topic:Connexion Browser Command Shortcuts
Alert Status:Condition reported
Affected Services:Connexion
Alert Created:05/18/2012 6:43:14 AM ET
Last Updated:05/18/2012 6:43:14 AM ET
Description:Connexion browser users have reported that several of the shortcuts shown in the Command Shortcuts box, which is displayed when you click , are performing incorrect commands. A workaround is to use the dropdowns to perform the actions. If you have the Command Shortcuts box displayed, click to display the Edit/Action/View dropdowns.

Only Connexion browser is affected, Connexion client users are not.

OCLC is working to resolve the problem. We do not have an estimate at this time on how soon this will be resolved.

Standard OCLC Service Hours

OCLC Connexion (including CatExpress, WebDewey), Z39.50 Cataloging, WorldCat Selection, OCLC FirstSearch, WorldCat Resource Sharing, WorldCat Collection Analysis, and OCLC Local Holdings Maintenance are regularly available 24 hours, Monday through Sunday. OCLC occasionally conducts maintenance on these systems, which is typically completed on a Sunday from 2 am - 6 am ET. OCLC usually provides advance notice about these maintenance periods.