No. 5
ISSN: 1559-0011
December 2006
Contents
One simple question largely determines an organization’s future:
Would you recommend us to a friend? The answer measures the
customer experience and your reputation in the marketplace. It
also indicates whether your library will grow or shrink. Read about
this one-question survey and the latest efforts in library customer
service and assessment.
Amy Affelt, Director of Database Research and Senior Analyst at
Lexecon, is doing several things to rebrand the library’s services and
make them more relevant to the employees she serves. Candy bars, customization and a 15-minute rule help her engage employees and position the library at the center of the company.
Based on the Integrated Tool for Selection and Ordering at Cornell
University Library (ITSO CUL), WorldCat Selection allows
selectors of library materials to view new title data from multiple
vendors in one central, comprehensive system.
Departments
President’s Report
Cover Story
Advocacy
Products and Services