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QuestionPoint

QuestionPoint is a virtual reference management service that enables libraries to respond to enquiries in real-time using online chat and email. The flexible nature of the solution means that it can be used within a single organisation such as an academic library to provide its students with a remote real time reference service. Or alternatively by a co-operative of libraries working together to provide an around-the-clock, 24/7 reference service, such as Enquire.

Enquire is a service run by libraries in partnership with OCLC, that gives public library users access to a network of librarians who answer questions at any time of the day or night. Read more about the Enquire service.