Patron-Initiated ILL with OCLC Direct Request (Recording)
OCLC’s WorldShare® ILL system can accept requests that patrons have created electronically in diverse external sources such as FirstSearch or WorldCat Discovery, which library staff can then finish processing manually, or automate using the Direct Request feature to deliver requests directly to lenders. This course covers how to implement patron-initiated resource sharing which, in turn, significantly reduces the time staff spends processing borrowing requests
This course is intended for learners who have a basic familiarity with WorldShare® ILL but who desire to automate their workflow, thus making it more efficient and less staff intensive.
How to use this recorded course
OCLC's training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attanding a live course.