Deflection on WorldShare ILL

Scheduled Offerings - North America

There are currently no classes scheduled for this course.


EMEA Training

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ANZ Training

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Course Overview

The deflection feature in OCLC's WorldShare ILL system enables lenders to automatically deflect requests for items in their collection that they hold but do not loan over ILL. By utilizing this feature, lenders in WorldShare ILL will significantly reduce the time they spend processing lending requests. This course covers how to set up, maintain, and use deflection in WorldShare ILL via the ILL Policies Directory and the Local Holdings Record in Connexion Browser.


This course is intended for learners who have a basic familiarity with WSILL but who desire to automate their lending workflow, thus making it more efficient and less staff intensive. 

It is also intended for libraries that have already implemented deflection but have a need to maintain it by training new resource sharing staff in how to use it.

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Closed captioning is available in the US upon request with 5 business days' notice.

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Course Provider

OCLC Training

Course Length

2.0 Hours

Course Format

Live Online



WorldShare ILL

Subject Area

Resource Sharing and Delivery

Related Documentation

Lending Documentation, Lending Simulations


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