(Recording) Deflection on WorldCat Resource Sharing
The deflection feature in OCLC's WorldCat Resource Sharing (WCRS) system enables lenders to automatically deflect requests for items in their collection that they hold but do not loan over ILL. By utilizing this feature, lenders in WCRS will significantly reduce the time they spend processing lending requests. This course covers how to set up, maintain, and use deflection in WCRS via the ILL Policies Directory.
How to use this self-paced course
OCLC's self-paced training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attanding a live course.
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