Training

  • Lender Exceptions Processing

Lender Exceptions Processing in WorldCat Navigator

If you are unable to view the tutorial on this page, click here to view it as an MP4 format.

Tutorial overview

This video shows lending libraries how to take exceptional actions on requests - actions that go beyond the basic Ship or Check-In actions. These exceptions include how to say No to a request (Answer Non-Supply), how to send an overdue notification, etc.

How to use this tutorial

OCLC's tutorials are a useful tool for understanding the functionality our products.  They can help you learn a new service, teach a new staff member how to use a service, and can also prepare you with basic knowledge about a service prior to taking one of our instructor-led courses.

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System requirements for tutorials in an MP4 format:

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