Using Policy Pages in QuestionPoint Chat

Tutorial overview


  • Read the Guide to IE browser setup
  • Launch Flash Chat tutorial
  • Using Scripted Messages and Pushing Web Pages to Patrons  tutorials


  • Use patron’s library policy page to find information

How to use this tutorial

OCLC's tutorials are a useful tool for understanding the functionality our products.  They can help you learn a new service, teach a new staff member how to use a service, and can also prepare you with basic knowledge about a service prior to taking one of our instructor-led courses.

System requirements for Flash-based tutorials:

  • Adobe Flash Player version or higher.
  • Best viewed in 1024x768 screen resolution or higher.
  • Internet Explorer 8.0 or later for for Microsoft® Windows® XP (32 bit), Windows Server 2008 (32 bit), Windows Vista® (32 bit), Windows 7 (32 bit and 64 bit), Windows 8 (32 bit and 64 bit), or Windows Server 2012 (64 bit)
  • IE10 for the Desktop for Windows 8; not supported on Windows 8 Metro version
  • Mozilla Firefox 17 or later 
  • Google Chrome (latest version)
  • Opera 11 or higher
  • Safari (latest version)
  • 512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory
  • For other browsers and operating systems, check the list of system requirements on the Adobe Web site.

Launch Tutorial



Course Length

6 Minutes

Course Format




Subject Area

Reference and Discovery

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »