QuestionPoint Administrator 2 (Recording)
Define your library's profiles for QuestionPoint and your library's policy pages to join the 24/7 Reference Cooperative, as well as manage your library’s knowledge base workflow.
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This course is the second of three courses, which provides instruction to learners on basic, but required setup so their libraries can go “live” with the QuestionPoint® virtual reference service. Learners will be able to define their libraries’ profiles for QuestionPoint and define their libraries’ policy pages to join the 24/7 Reference Cooperative, as well as manage your library’s Knowledge Base workflow.
This course is intended for learners with an Institution Administration account, and/or Group (BME) Administration account whose libraries are new to the to QuestionPoint. Current QuestionPoint administrators can also benefit from the class as a refresher or to fill in any foundational gaps about setting up the QuestionPoint service.
How to use this self-paced course
OCLC's self-paced training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attanding a live course.