(Recording) QuestionPoint Administration 2 - Defining Your Library Profile, Policy Page, & Local Knowledge Base
This course is the second of three courses, which provides instruction to learners on basic, but required setup so their libraries can go “live” with the QuestionPoint virtual reference service. Learners will be able to define their libraries’ profiles for QuestionPoint and define their libraries’ policy pages to join the 24/7 Reference Cooperative, as well as manage your library’s Knowledge Base workflow.
This course is intended for learners with an Institution Administration account, and/or Group (BME) Administration account whose libraries are new to the to QuestionPoint. Current QuestionPoint administrators can also benefit from the class as a refresher or to fill in any foundational gaps about setting up the QuestionPoint service.
How to use this self-paced course
OCLC's self-paced training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attanding a live course.