(Recording) QuestionPoint Administration 1 – Starting Your QuestionPoint Service

Course overview

This course is the first of three courses, which provides instruction to learners on basic, but required setup so their libraries can go “live” with the QuestionPoint virtual reference service. Learners will be able to create service web links for patron access, create librarian accounts, and customize communication parameters for patrons and staff to facilitate ease of use.


This course is intended for learners with an Institution Administration account, and/or Group (BME) Administration account whose libraries are new to the to QuestionPoint. Current QuestionPoint administrators can also benefit from the class as a refresher or to fill in any foundational gaps about setting up the QuestionPoint service.

How to use this self-paced course

OCLC's self-paced training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attanding a live course.

Launch Course



Course Length

53 Minutes

Recording Date

15 December 2014



Subject Area


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