QuestionPoint Administrator 1 (Recording)
Create service web links for patron access, create librarian accounts, and customize communication parameters for patrons and staff to facilitate ease of use.
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This course is the first of two courses, which provides instruction to learners on basic, but required setup so their libraries can go “live” with the QuestionPoint® virtual reference service. Learners will be able to create service web links for patron access, create librarian accounts, and customize communication parameters for patrons and staff to facilitate use of the QuestionPoint service for virtual reference.
This course is intended for learners with an Institution Administration account whose institutions are new to the QuestionPoint service. Current QuestionPoint administrators can also benefit from the class as a refresher or to fill in foundational gaps about setting up the QuestionPoint service for your institutions.
How to use this course
OCLC's training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attanding a live course. After clicking "Launch Recording," you will be prompted to complete a registration form.