QuestionPoint Librarian 4: Create Personal Scripts and Use IM and Transfer (Recording)
More instruction on Chat, including instant messaging with another Chat librarian and transferring an existing patron for continued assistance.
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This course provides instruction on more commonly-used features of Chat, such as using instant message (IM) with another Chat librarian, and transferring an existing patron to another Chat librarian for continued assistance. After completing this course, the learner will gain the knowledge to be more efficient during Chat sessions with his/her patrons.
This course is intended for learners who are comfortable with providing reference service via in a virtual environment, especially QuestionPoint Chat environment. This course will help current chat users be more effective at providing chat service to their patrons.
How to use this course
OCLC's training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attending a live course. After clicking "Launch Recording," you will be prompted to complete a registration form.