QuestionPoint Librarian 4 Recording
More instruction on FlashChat, including instant messaging with another Chat librarian, transferring an existing patron, and Co-browsing during a Chat session.
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This course provides instruction on more commonly-used features of Flash Chat, such as using Co-browse during a Chat session, instant message (IM) with another Chat librarian, and transferring an existing patron to another Chat librarian. After completing this course, the learner will gain the knowledge to be more efficient during Chat sessions with his/her patrons.
Co-browse was retired from QuestionPoint®. See QP Release Notes Sept 29, 2013 (PDF) for details.
This course is intended for learners who are comfortable with providing reference service via in a virtual environment, especially QuestionPoint Chat environment. This course will help current chat users be more effective at providing chat service to their patrons.
How to use this self-paced course
OCLC's self-paced training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attanding a live course.