JUL 11

QuestionPoint Librarian 4 – Personal Scripts, IM and Transfer

This course provides instruction on more commonly-used features of Flash Chat, such as using Co-browse during a Chat session, instant message (IM) with another Chat librarian, and transferring an existing patron to another Chat librarian.

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Course Overview

This course provides instruction on more commonly-used features of Flash Chat, such as using instant message (IM) with another Chat librarian, and transferring an existing patron to another Chat librarian. After completing this course, the learner will gain the knowledge to be more efficient during Chat sessions with his/her patrons.

Audience

This course is intended for learners who are comfortable with providing reference service via in a virtual environment, especially QuestionPoint Chat environment. This course will help current chat users be more effective at providing chat service to their patrons.

This class is for learners in the EMEA region only.

Date

11 July 2013

Time

09:30 – 10:30
UTC +0

Cost

Free

Course Provider

OCLC UK

Course Length

1.0 Hour

Course Format

Live Online

Contact

christine.willott@oclc.org

Products

QuestionPoint

Subject Area

Reference and Discovery