QuestionPoint Administration 1 – Starting Your QuestionPoint Service

Course Overview

This course is the first of three courses, which provides instruction to learners on basic, but required setup so their libraries can go “live” with the QuestionPoint virtual reference service. Learners will be able to create service web links for patron access, create librarian accounts, and customize communication parameters for patrons and staff to facilitate ease of use.

Audience

This course is intended for learners with an Institution Administration account, and/or Group (BME) Administration account whose libraries are new to the to QuestionPoint. Current QuestionPoint administrators can also benefit from the class as a refresher or to fill in any foundational gaps about setting up the QuestionPoint service.