QuestionPoint Administration 1 – Starting Your QuestionPoint Service
This course is the first of three courses, which provides instruction to learners on basic, but required setup so their libraries can go “live” with the QuestionPoint virtual reference service. Learners will be able to create service web links for patron access, create librarian accounts, and customize communication parameters for patrons and staff to facilitate ease of use.
This course is intended for learners with an Institution Administration account, and/or Group (BME) Administration account whose libraries are new to the to QuestionPoint. Current QuestionPoint administrators can also benefit from the class as a refresher or to fill in any foundational gaps about setting up the QuestionPoint service.
Can't find a date available? Request a Course Offering
Closed captioning is available in the US upon request with 5 business days' notice.
In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email in advance of the session.