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AUG 30

QuestionPoint Librarian 4 – Create Personal Scripts and use IM & Transfer

This course covers more commonly-used features of Chat, such as using instant message (IM) with another Chat librarian and transferring an existing patron to another Chat librarian for continued assistance.

Course Overview

This course provides instruction on more commonly-used features of Chat, such as using instant message (IM) with another Chat librarian and transferring an existing patron to another Chat librarian for continued assistance.  After completing this course, the learner will gain the knowledge to be more efficient during Chat sessions with his/her patrons.

Audience

This course is intended for learners who are comfortable with providing reference service via in a virtual environment, especially QuestionPoint® Chat environment.  This course will help current chat users be more effective at providing chat service to their patrons.

Register to attend

Date

30 August 2017

Time

2:00 PM – 3:00 PM
Eastern Daylight Time, North America [UTC -4]

Cost

Free

Course Length

1.0 Hour

Course Format

Live Online

Contact

training@oclc.org

Products

QuestionPoint

Subject Area

Reference and Discovery