QuestionPoint Librarian 4 – Personal Scripts, Co-browse, IM and Transfer
This course provides instruction on more commonly-used features of Flash Chat, such as using Co-browse during a Chat session, instant message (IM) with another Chat librarian, and transferring an existing patron to another Chat librarian.
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Course Overview
This course provides instruction on more commonly-used features of Flash Chat, such as using Co-browse during a Chat session, instant message (IM) with another Chat librarian, and transferring an existing patron to another Chat librarian. After completing this course, the learner will gain the knowledge to be more efficient during Chat sessions with his/her patrons.
Audience
This course is intended for learners who are comfortable with providing reference service via in a virtual environment, especially QuestionPoint Chat environment. This course will help current chat users be more effective at providing chat service to their patrons.
Date
11 April 2013
Time
2:00 PM – 3:00 PM
Eastern Daylight Time [UTC -4]
Cost
Free
Course Provider
Amigos
Course Length
1.0 Hour
Course Format
Live Online