FEB 14

QuestionPoint Librarian 4 – Personal Scripts, Co-browse, IM and Transfer

This course provides instruction on more commonly-used features of Flash Chat, such as using Co-browse during a Chat session, instant message (IM) with another Chat librarian, and transferring an existing patron to another Chat librarian.

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Course Overview

This course provides instruction on more commonly-used features of Flash Chat, such as using Co-browse during a Chat session, instant message (IM) with another Chat librarian, and transferring an existing patron to another Chat librarian. After completing this course, the learner will gain the knowledge to be more efficient during Chat sessions with his/her patrons.

Audience

This course is intended for learners who are comfortable with providing reference service via in a virtual environment, especially QuestionPoint Chat environment. This course will help current chat users be more effective at providing chat service to their patrons.

Date

14 February 2014

Time

2:00 PM – 3:00 PM
Eastern Standard Time, North America [UTC -5]

Cost

Free

Course Provider

Amigos

Course Length

1.0 Hour

Course Format

Live Online

Contact

training@oclc.org

Products

QuestionPoint

Subject Area

Reference and Discovery

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »