QuestionPoint Administration 2 - Defining Your Library Profile, Policy Page, & Local Knowledge Base
This course is the second of three courses, which provides instruction to learners on basic, but required setup so their libraries can go “live” with the QuestionPoint virtual reference service. Learners will be able to define their libraries’ profiles for QuestionPoint and define their libraries’ policy pages to join the 24/7 Reference Cooperative, as well as manage your library’s Knowledge Base workflow.
This course is intended for learners with an Institution Administration account, and/or Group (BME) Administration account whose libraries are new to the to QuestionPoint. Current QuestionPoint administrators can also benefit from the class as a refresher or to fill in any foundational gaps about setting up the QuestionPoint service.
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Closed captioning is available in the US upon request with 5 business days' notice.
In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email in advance of the session.