QuestionPoint Librarian 1 – QuestionPoint Overview and E-mail Reference
23 August 2017
This course provides an overview of the QuestionPoint service and instruction on the basic functions and features of E-mail reference, as well as including a pre-existing answer from the Global Knowledge Base.
There are currently no classes scheduled for this course.
This course provides an overview of the QuestionPoint® service and instruction on the basic functions and features of E-mail reference, as well as including a pre-existing answer from the Global Knowledge Base. After completing this course, learners will have the basic skills to successfully respond to an E-mail reference question from within QuestionPoint. This is the first of two courses designed to enable learners to effectively deliver basic virtual reference using the QuestionPoint service.
This course is intended for learners who are new to QuestionPoint and E-mail reference process. Current QuestionPoint E-mail users can benefit by using this class as a refresher to fill in foundational gaps and get updates on new functions and features.
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In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email in advance of the session.