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AUG 29

QuestionPoint Librarian 3 – Chat Follow-up, Referrals, and Manage Questions

This course provides instruction on the Chat follow-up workflows, the basic functions and features of referrals, as well managing questions in the QuestionPoint environment.

Course Overview

This course provides instruction on the Chat follow-up workflows, the basic functions and features of referrals, as well managing questions in the QuestionPoint® environment. After completing this course, learners will have the basic skills to appropriately and successfully route transcripts for follow-up and refer questions to another library or subject matter expert.

Audience

This course is intended for learners who are new and current users of whose libraries are providing reference service via QuestionPoint. Current QuestionPoint users can benefit by using this class as a refresher to fill in foundational gaps and get updates on new functions and features.

Register to attend

Date

29 August 2017

Time

2:00 PM – 3:00 PM
Eastern Daylight Time, North America [UTC -4]

Cost

Free

Course Provider

Amigos

Course Length

1.0 Hour

Course Format

Live Online

Contact

training@oclc.org

Products

QuestionPoint

Subject Area

Reference and Discovery