JUL 22

QuestionPoint Librarian 2 – Using Flash Chat

This course provides instruction on the QuestionPoint chat process, the basic functions and features of Flash Chat, and the necessary browser configurations to facilitate a successful chat experience.

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Course Overview

This course provides instruction on the QuestionPoint chat process, the basic functions and features of Flash Chat, and the necessary browser configurations to facilitate a successful chat experience. After completing this course, learners will have the basic skills to deliver virtual reference via QuestionPoint Chat. This is the last of two courses designed to enable learners to effectively deliver basic virtual reference using QuestionPoint.

Audience

This course is intended for learners who are new to the 24/7 Reference Cooperative and providing reference service via QuestionPoint Flash Chat. Current Flash Chat users can benefit by using this class as a refresher to fill in foundational gaps and get updates on new functions and features.

Date

22 July 2014

Time

2:00 PM – 4:00 PM
Eastern Daylight Time, North America [UTC -4]

Cost

Free

Course Provider

Amigos

Course Length

2.0 Hours

Course Format

Live Online

Contact

training@oclc.org

Products

QuestionPoint

Subject Area

Reference and Discovery

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »