• QuestionPoint Librarian 2

QuestionPoint Librarian 2 – Using Flash Chat

Course Overview

This course provides instruction on the QuestionPoint chat process, the basic functions and features of Flash Chat, and the necessary browser configurations to facilitate a successful chat experience. After completing this course, learners will have the basic skills to deliver virtual reference via QuestionPoint Chat. This is the last of two courses designed to enable learners to effectively deliver basic virtual reference using QuestionPoint.


This course is intended for learners who are new to the 24/7 Reference Cooperative and providing reference service via QuestionPoint Flash Chat. Current Flash Chat users can benefit by using this class as a refresher to fill in foundational gaps and get updates on new functions and features.

Closed captioning is available in the US upon request with 5 business day’s notice.

Scheduled Offerings

There are currently no classes scheduled for this course.


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Course Provider

OCLC Training

Course Length

2.0 Hours

Course Format

Live Online

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »