QuestionPoint
OCLC is pleased to offer a variety of WorldCat Resource Sharing training, in both instructor-led and tutorial formats. As part of our commitment to controlling costs and providing value for our members, this training is offered for free to users of the service.
Instructor-led courses
- QuestionPoint Administration 1: Starting Your QuestionPoint Service
- QuestionPoint Administration 2: Defining Your library Profile, Policy Page & Local Knowledge Base
- QuestionPoint Administration 3: Generating and Interpreting Reports
- QuestionPoint Librarian 1: QuestionPoint Overview and E-mail Reference
- QuestionPoint Librarian 2: Using Flash Chat
- QuestionPoint Librarian 3: Chat Follow-up, Referrals, and Managing Orders
- QuestionPoint Librarian 4: Personal Scripts, Co-browse, IM & Transfer
Tutorials
Recorded Training
- QuestionPoint Administration 1: Starting Your QuestionPoint Service (Recorded)
- QuestionPoint Administration 2: Defining Your Library Profile, Policy Page & Local Knowledge Base (Recorded)
- QuestionPoint Administration 3: Generating and Interpreting Reports
- QuestionPoint Librarian 1: QuestionPoint Overview and E-Mail Reference (Recorded)
- QuestionPoint Librarian 2: Using Flash Chat (Recorded)
- QuestionPoint Librarian 3: Chat Follow-up, Referrals, and Managing Orders (Recorded
- QuestionPoint Librarian 4: Personal Scripts, Co-Browse, IM & transfer (Recorded)