OCLC is pleased to offer a variety of QuestionPoint training, in both instructor-led and tutorial formats. As part of our commitment to controlling costs and providing value for our members, this training is offered for free to users of the service.
- QuestionPoint Administration 1: Start Your QuestionPoint Service
- QuestionPoint Administration 2: Define Your Institution Profile and Policy Page
- QuestionPoint Administration 3: Generate and Interpret Reports
- QuestionPoint Librarian 1: QuestionPoint Overview and E-Mail Reference
- QuestionPoint Librarian 2: Using Chat in QuestionPoint
- QuestionPoint Librarian 3: Chat Follow-up, Referrals, and Managing Questions
- QuestionPoint Librarian 4: Create Personal Scripts and use IM & Transfer