|
Known Issues and New Alerts
For additional known issues with OCLC services, please see
If you are experiencing a problem that does not match a posted alert, we may not be aware of the issue yet. Please report symptoms to OCLC Customer Support at 1-800-848-5800 (USA) or +1-614-793-8682.
|
|
OCLC System alerts
(please scroll down to view multiple postings)
Search Alert Archive
| Alert Topic: | QuestionPoint upgrade | | Alert Status: | Scheduled maintenance | | Affected Services: | QuestionPoint | | Alert Created: | 02/10/2012 5:44:14 PM ET | | Last Updated: | 02/10/2012 5:44:14 PM ET | | Description: | We will be installing a QuestionPoint features upgrade this Sunday, February 12.
Please be advised that the QuestionPoint service will be unavailable for the following time period: from 7:00 UTC (2:00 a.m. EST) to approximately 8:00 UTC (3:00 a.m. EST). It is imperative that you end any in-progress chat sessions at least one minute prior to the scheduled service interruption to avoid sudden communication interruptions to your patrons and potential "hung" sessions. (You will be unable to click on any in-progress sessions to get information to communicate with the patron.)
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
We regret any inconvenience caused by the downtime but hope you will be pleased with the upgrade. |
|
|
|
|
|
Standard OCLC Service Hours
OCLC Connexion (including CatExpress, WebDewey), Z39.50 Cataloging, WorldCat Selection, OCLC FirstSearch, WorldCat Resource Sharing, WorldCat Collection Analysis, and OCLC Local Holdings Maintenance are regularly available 24 hours, Monday through Sunday. OCLC occasionally conducts maintenance on these systems, which is typically completed on a Sunday from 2 am - 6 am ET. OCLC usually provides advance notice about these maintenance periods.
|
|
|
Librarians' Toolbox:
