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Known Issues and New Alerts
For additional known issues with OCLC services, please see
If you are experiencing a problem that does not match a posted alert, we may not be aware of the issue yet. Please report symptoms to OCLC Customer Support at 1-800-848-5800 (USA) or +1-614-793-8682.
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OCLC System alerts
(please scroll down to view multiple postings)
Search Alert Archive
| Alert Topic: | QuestionPoint planned outage | | Alert Status: | RESOLVED | | Affected Services: | QuestionPoint | | Alert Created: | 11/20/2009 2:51:46 PM ET | | Last Updated: | 11/22/2009 4:22:34 AM ET | | Description: | The QuestionPoint service will be unavailable for the following time period for scheduled maintenance and service: 3:00 A.M. EST to 3:20 A.M. EST (8:00 UTC to 8:15 UTC) on Sunday November 22, 2009.
If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.
We regret the inconvenience this may cause you and your users. | | Update: | The QuestionPoint service is now available. Thank you for your patience. |
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| | Alert Topic: | Searching ISBNs as Keywords | | Alert Status: | Condition reported | | Affected Services: | Connexion | | Alert Created: | 11/18/2009 12:10:31 PM ET | | Last Updated: | 11/18/2009 12:10:31 PM ET | | Description: | OCLC just discovered that some ISBNs have accidentally not been included in the Keyword index for any new or replaced records in WorldCat for the past 10 days. This problem is being addressed immediately, though it will take a few days to completely resolve and reindex the affected records.
We apologize for the inconvenience this causes. |
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| | Alert Topic: | NetLibrary Alert | | Alert Status: | Condition reported | | Affected Services: | NetLibrary eBooks | | Alert Created: | 11/16/2009 5:10:27 PM ET | | Last Updated: | 11/16/2009 5:10:27 PM ET | | Description: | “NetLibrary is currently experiencing an issue with downloadable eBooks. When the title begins the download process from NetLibrary to Adobe Digital Editions an error occurs in the licensing process. This error interrupts and ends the download process.
OCLC Development and Engineering departments are looking into the problem with the assistance of Adobe. Further updates will be provided as information becomes available.”
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Standard OCLC Service Hours
OCLC Connexion (including CatExpress, WebDewey), Z39.50 Cataloging, WorldCat Selection, OCLC FirstSearch, WorldCat Resource Sharing, WorldCat Collection Analysis, and OCLC Local Holdings Maintenance are regularly available 24 hours, Monday through Sunday. OCLC occasionally conducts maintenance on these systems, which is typically completed on a Sunday from 2 am - 6 am ET. OCLC usually provides advance notice about these maintenance periods.
RLG databases are generally accessible for searching or record supply 24 hours a day, 7 days a week. Routine maintenance for the RLG Union Catalog is scheduled for Sunday through Thursday, 9:00 - 9:15 p.m. (21:00 - 21:15) Pacific Time (UTC-8).
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Librarians' Toolbox:
