OCLC System Alerts

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Active Alerts

08 February 2016, 04:14 PM Eastern Standard Time, North America [UTC -5]

Scheduled: Service Configuration Release

AFFECTED SERVICES: WorldShare Management Services, WorldShare Collection Manager, WorldCat Discovery, WorldCat Identities, WorldCat knowledge base, WorldCat Local, WorldCat Registry

CREATED: 08 February 2016, 04:14 PM Eastern Standard Time, North America [UTC -5]

The next release of Service Configurations is scheduled for February 9th. This release contains new features including:

The ability for users to Sign In to Service Configuration for OCLC Services Accoutn (IDM account)

An updated sign-in page

With the new release of Service Configuration, users with an OCLC Services Account (IDM account) may now sign in to Service Configuration. The sign-in page options have been renamed to reflect changes. Please see the announcement on the Service Configuration Production Sign In page.: https://worldcat.org/config/banner,

This release is being installed at 9 PM ET in the Dublin, OH USA data center. The release will last for 15 minutes, and affect access to the Service configuration application.

08 February 2016, 02:20 PM Eastern Standard Time, North America [UTC -5]

Scheduled: IDM Install

AFFECTED SERVICES: EZproxy, WorldShare Management Services, WorldShare Collection Manager, WorldShare Record Manager

CREATED: 08 February 2016, 02:20 PM Eastern Standard Time, North America [UTC -5]

A software update for IDM services is planned for this weekend, February 13-14, 2016. This release consists of significant updates for IDM databases to improve performance, and does not include any customer-facing changes within our applications.

The install timeframe is expected to last approximately 2 hours to complete in each region, during which time customers will not have access to log into their accounts.

The install schedule for each data center is as follows.

Australia 1100 AM EST/0300 AM Australian EDT Saturday Feb. 13

Docklands 2200 PM EST/0300 AM GMT Saturday Feb. 13

Toronto 0300 AM EST/0300 EST Sunday Feb. 14

Dublin 0330 EST Sunday Feb 14

29 January 2016, 03:27 PM Eastern Standard Time, North America [UTC -5]

Scheduled: Scheduled WorldShare Reports Release

AFFECTED SERVICES: WorldShare Management Services

CREATED: 29 January 2016, 11:36 AM Eastern Standard Time, North America [UTC -5]

The next release of WorldShare Reports is scheduled for 30-31 January 2016.

Install Window:

The duration for this install is expected to be 4 hours and will affect all WMS libraries. Libraries should expect service downtime for WorldShare Reports and WorldShare Report Designer during this install window. Impacts to OCLC's worldwide data centers are as follows:

US Data Center: Sunday Jan. 31, 02:00 - 06:00 EST (Eastern Standard Time)

Canadian Data Center: Saturday Jan. 30, 22:00 - Jan. 31 02:00 EST (Eastern Standard Time).

European Data Center: Sunday Jan. 31, 03:00 - 07:00 CET (Central European Time).

Australian Data Center: Sunday Jan. 31, 02:00 - 06:00 AEDT (Australian Eastern Daylight Time).

We apologize for any inconvenience this may cause.

29 January 2016, 09:29 AM Eastern Standard Time, North America [UTC -5]

Scheduled: WMS Circulation System Maintenance January 30-31

AFFECTED SERVICES: WorldShare Management Services

CREATED: 29 January 2016, 09:29 AM Eastern Standard Time, North America [UTC -5]

OCLC will be working on the database infrastructure underlying the WMS Circulation system this coming weekend, January 30 and 31. The majority of these changes will be completely transparent to all users; however, it is likely that at one or two points during the weekend the Circulation system will be briefly unable to access any data. Staff users who are logged in to Circulation will stay logged in, but for a period of several minutes the system will present an error in a response to transactions such as checkouts. No action is required by staff in this event and the system is expected to be available again in less than 5 minutes without requiring users to log out; if problems persist for more than 10 minutes please contact the Help Desk.

We apologize for these inconveniences as we continue to improve our technical infrastructure.

28 January 2016, 11:55 PM Eastern Standard Time, North America [UTC -5]

Resolved: Major OCLC Services unavailable

AFFECTED SERVICES: EZproxy, WorldShare Management Services, WorldShare ILL, WorldShare Record Manager, WorldShare Collection Evaluation, WorldShare Collection Manager, WorldCat, WorldCat knowledge base

CREATED: 28 January 2016, 11:34 PM Eastern Standard Time, North America [UTC -5]

OCLC is currently experiencing a major service interruption. We are working to resolve the problem as quickly as possible. Our sincere apologies for the inconvenience.
We will send notification as soon as we have additional updates.
Thank you.

The issue has been resolved. We will continue to monitor.
Thank you for your patience.

28 January 2016, 04:15 PM Eastern Standard Time, North America [UTC -5]

Reported: Issues Connecting to OCLC Services

AFFECTED SERVICES: Connexion, ILLiad, WorldShare Management Services, WorldCat Discovery

CREATED: 28 January 2016, 04:15 PM Eastern Standard Time, North America [UTC -5]

One of OCLC's third party service providers is having issues affecting connectivity to OCLC services. We'll update this alert as we know more.

Inactive Alerts

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