OCLC System Alerts

Active Alerts

27 April 2017, 11:29 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: Maintenance: Storage System Upgrade May 20-21

AFFECTED SERVICES: FirstSearch, ILLiad, QuestionPoint, WorldShare ILL, WorldShare Record Manager, WorldCat knowledge base, WorldCat Local, WorldCat Navigator, WorldShare Analytics, Article Exchange, Connexion, OCLC.org, Tipasa, VDX, WorldCat.org, WorldCat Discovery, WorldShare Collection Manager, WorldShare Acquisitions, WorldShare Circulation, WorldShare License Manager

CREATED: 26 April 2017, 01:32 PM Eastern Daylight Time, North America [UTC -4]

We are planning system downtime from 10 pm (EDT) Saturday, May 20 to 7:00 am (EDT) Sunday, May 21, for maintenance scheduled to upgrade our storage systems. This system maintenance will impact all OCLC services. While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact some users. We apologize for any disruption this may cause.

System Maintenance Window:

United States Data Center: Saturday, 20 May 2017, 22:00 EDT to Sunday, 21 May 2017, 07:00 EDT (Eastern Daylight Time UTC -4)

Canada Data Centre: Saturday, 20 May 2017, 22:00 EDT to Sunday, 21 May 2017, 07:00 EDT (Eastern Daylight Time UTC -4)

Europe Data Centre: Sunday, 21 May 2017, 04:00 to 13:00 CEST (Central European Summer Time UTC +2)

Australia Data Centre: Sunday, 21 May 2017, 12:00 to 21:00 AEST (Australian Eastern Standard Time UTC +10)

Thank you for your continued support. If you have any questions about this upcoming maintenance, please contact your local customer support team.

27 April 2017, 11:04 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare ILL & Tipasa Release

AFFECTED SERVICES: WorldShare ILL, Tipasa, ILL Policies Directory, WorldShare ILL Service Configuration Module. Article Exchange

CREATED: 27 April 2017, 11:04 AM Eastern Daylight Time, North America [UTC -4]

Please be advised that WorldShare ILL, Tipasa, and associated services will be unavailable on Sunday, 30 April 2017, from 2:00 to 7:30 am Eastern Daylight Time (US).

This release includes enhancements and bug fixes for WorldShare ILL and Tipasa.

Release notes will be posted following the release.

04 April 2017, 10:55 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: Maintenance moved from April 2 to April 8

AFFECTED SERVICES: EZproxy, WorldShare Collection Manager, WorldShare Record Manager, WorldCat, WorldCat knowledge base, Tipasa, Identity Load Service, oclc.org, WorldShare Aquisitions, WorldShare Circulation

CREATED: 04 April 2017, 10:55 AM Eastern Daylight Time, North America [UTC -4]

Description:
Maintenance that was to be performed on April 2, from 12:00 am to 8:00 am US Eastern Daylight Time (UTC -4) has been moved to April 8, from 01:00 am to 06:00 am (UTC -4). We have modified the maintenance scheduled to change the time, decrease the duration by three hours and reduce the number of systems that could be impacted. These changes will minimize impact to users.

We will be performing scheduled maintenance on Saturday, 8 April 2017, from 1:00 am to 6:00 am US Eastern Daylight Time (UTC -4). The following services will be unavailable to members globally during this time: WorldShare Acquisitions, WorldShare Circulation, WorldShare Collection Manager, WorldShare Record Manager, WorldShare Interlibrary Loan (ILL) and Tipasa. APIs associated with these services, along with WorldShare support services, including billing and analytics, will also be unavailable during this time. All worldwide data centers will be impacted during this event. Hosted EZproxy will be up during this upgrade. If your EZproxy server uses WMS/OCLC Authentication, access to your EZproxy will be unavailable.

Install Window
US Data Center: Saturday, 8 April 2017 01:00-06:00 EDT (Eastern Daylight Time UTC -4)

Canada Data Center: Saturday, 8 April 2017 01:00-06:00 EDT (Eastern Daylight Time UTC -4)

Europe Data Center: Saturday, 8 April 2017 07:00-12:00 CEST (Central European Summer Time UTC +2)

Australia Data Center: Saturday, 8 April 2017 15:00-20:00 AEST (Australian Eastern Standard Time UTC +10)

Thank you for your continued support. If you have any questions about these upcoming activities, please contact your local customer support team.

03 April 2017, 02:53 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Collection Manager Maintenance

AFFECTED SERVICES: WorldShare ILL, WorldShare Collection Manager, WorldCat Discovery, WorldCat knowledge base, WorldCat Local, Identity Load, WorldCat Search API, WorldCat knowledge base

CREATED: 03 April 2017, 02:53 PM Eastern Daylight Time, North America [UTC -4]

To allow for system maintenance, WorldShare Collection Manager, which includes the ability to manage collections in the WorldCat knowledge base, will be briefly unavailable between 9:00 pm and 11:00 pm US EDT Thursday, 6 April 2017.

During this time frame, access to knowledge base links may not be available for a short amount of time in the following services: WorldCat Local, WorldCat Discovery, WorldShare ILL, the link resolver and A to Z list, and the WorldCat knowledge base API.

We apologize for any inconvenience this may cause.

Inactive Alerts

28 April 2017, 08:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Intermittent Issues in WorldShare Acquisitions

AFFECTED SERVICES: WorldShare Management Services

CREATED: 26 April 2017, 10:19 AM Eastern Daylight Time, North America [UTC -4]

Members have reported various WorldShare Acquisitions modules are giving intermittent error messages or not loading. OCLC is aware of this issue and working to resolve it as soon as possible.

Please check the system alerts page for further updates.

26 April 2017, 02:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: OCLC has identified a disruption to services

AFFECTED SERVICES: Connexion, FirstSearch, WorldShare Management Services, WorldShare ILL, WorldShare Record Manager, WorldCat, WorldCat knowledge base, WorldCat Local, WorldCat.org

CREATED: 07 April 2017, 02:28 AM Eastern Daylight Time, North America [UTC -4]

OCLC has identified a disruption to services. We are investigating and are working to restore these services. We apologize for the inconvenience, and we appreciate your support. Thank you.

Delivery of OCLC applications have normalized as of 02:30 ET in the US. OCLC technical teams are continuing to monitor the condition.

07 April 2017, 12:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: WorldCat data sync collection reports issue

AFFECTED SERVICES: Batch Processing

CREATED: 06 April 2017, 10:31 AM Eastern Daylight Time, North America [UTC -4]

As of 8:34 AM EDT on April 7, 2017, this issue has been resolved.

Some WorldCat data sync collections are currently experiencing an issue where reports may not reflect the actual number of records sent, and may not accurately output the corresponding MARC records affiliated with a data sync project. Holdings and processing in WorldCat are not affected, however, in some cases the MARC output and reports are affected. Due to this issue, delivery of some WorldCat data collection output and reports may be delayed. A solution is actively being pursued. We will let you know as soon as this issue has been corrected and if you have any further questions, please don’t hesitate to contact OCLC support.

04 April 2017, 02:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Linking issues in OCLC Services

AFFECTED SERVICES: WorldCat, WorldCat knowledge base, WorldCat Local

CREATED: 04 April 2017, 09:19 AM Eastern Daylight Time, North America [UTC -4]

As of 10:45 AM, this issue has been resolved.

Members are reporting linking issues in WorldCat Discovery, WorldCat Local, and WorldCat knowledge base. OCLC is working to resolve this issue as soon as possible. Please check the system alerts page for updates.