OCLC System Alerts

Active Alerts

06 July 2017, 09:07 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: System downtime 5-6 August; all services affected

AFFECTED SERVICES: All services affected

CREATED: 06 July 2017, 09:07 AM Eastern Daylight Time, North America [UTC -4]

System downtime planned 5-6 August; all OCLC services affected

As part of ongoing work to maintain and advance our systems, we will be performing a disaster recovery exercise on 5-6 August that will require system downtime.

This work will be done in our U.S. data center and will impact all OCLC services. It will not impact independent European-based library management systems.

While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact some users. We apologize for any disruption this may cause.

System Maintenance Window:

United States Data Center: Saturday, 5 August 2017, 23:00 EDT to Sunday, 6 August 2017, 08:00 EDT (Eastern Daylight Time UTC -4)

Canada Data Centre: Saturday, 5 August 2017, 23:00 EDT to Sunday, 6 August 2017, 08:00 EDT (Eastern Daylight Time UTC -4)

Europe Data Centre: Sunday, 6 August 2017, 05:00 CEST to 14:00 CEST (Central European Summer Time UTC +2)

Australia Data Centre: Sunday, 6 August 2017, 12:00 AEST to 21:00 AEST (Australian Eastern Standard Time UTC +10)

Thank you for your continued support. If you have any questions about this upcoming event, please contact your local customer support team.

Inactive Alerts

25 July 2017, 06:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Worldshare Report Designer degradation

AFFECTED SERVICES: WorldShare Reports, WorldShare Report Designer

CREATED: 25 July 2017, 01:06 PM Eastern Daylight Time, North America [UTC -4]

As of 2:50 PM EDT< this issue has been resolved.

Some users are experiencing service degradation WorldShare Report Designer. We are aware of these issues and are working to resolve them as quickly as possible.

25 July 2017, 06:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Worldshare Report Designer degradation

AFFECTED SERVICES: WorldShare Reports, WorldShare Report Designer

CREATED: 25 July 2017, 01:06 PM Eastern Daylight Time, North America [UTC -4]

As of 2:50 PM EDT< this issue has been resolved.

Some users are experiencing service degradation WorldShare Report Designer. We are aware of these issues and are working to resolve them as quickly as possible.

25 July 2017, 06:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Worldshare Report Designer degradation

AFFECTED SERVICES: WorldShare Reports, WorldShare Report Designer

CREATED: 25 July 2017, 01:06 PM Eastern Daylight Time, North America [UTC -4]

As of 2:50 PM EDT< this issue has been resolved.

Some users are experiencing service degradation WorldShare Report Designer. We are aware of these issues and are working to resolve them as quickly as possible.

25 July 2017, 01:01 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Infrastructure Release - 16 July 2017

AFFECTED SERVICES: WorldShare ILL, WorldShare Collection Manager, WorldShare Record Manager, Identity Management, Circulation, Acquisitions, License Manager, Alerts, and Analytics

CREATED: 12 July 2017, 10:24 AM Eastern Daylight Time, North America [UTC -4]

A maintenance release of the WorldShare Infrastructure is scheduled for Sunday 16 July, 2017. This release has no user-facing changes.

Install Window:

The release is expected to last for approximately 30 mins and affect access to WorldShare applications. Please see scheduled time for each OCLC Data Center below.

Install Schedule:

United States Data Center: 16 July to 04:00 AM Eastern Daylight Time

Canada Data Centre: 16 July to 04:30 AM Eastern Daylight Time

Europe Data Centre: 16 July to 09:30 AM Central European Time

Australia Data Centre: 16 July to 18:30 PM Australian Eastern Daylight Time

WorldShare services that will be impacted during this install window: Identity Management, Circulation, Acquisitions, Record Manager, WS ILL, License Manager, Collection Manager, Alerts, and Analytics.

WMS Libraries operating 24/7 can continue circulation activities using the offline circulation client as appropriate: See Offline Circulation Client for more information.

25 July 2017, 01:01 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare ILL & Tipasa Release

AFFECTED SERVICES: WorldShare ILL, Tipasa, ILL Policies Directory, WorldShare ILL Service Configuration Module, Article Exchange

CREATED: 19 July 2017, 04:32 PM Eastern Daylight Time, North America [UTC -4]

Please be advised that WorldShare ILL, Tipasa, and associated services will be unavailable on Sunday, 23 July 2017, from 2:00 to 7:30 am Eastern Daylight Time (US).

This release includes enhancements and bug fixes for WorldShare ILL and Tipasa.

Release notes will be posted following the release.

25 July 2017, 01:01 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Record Manager Maintenance

AFFECTED SERVICES: WorldShare Record Manager

CREATED: 20 July 2017, 08:04 AM Eastern Daylight Time, North America [UTC -4]

Functions that use Saved Lists in WorldShare Record Manager will be unavailable for approximately one hour from 9:00 p.m. to 10:00 p.m. US Eastern Time Thursday July 20.

We apologize for any inconvenience this may cause

05 July 2017, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: WorldShare Reports & Report Designer Release

AFFECTED SERVICES: WorldShare Reports, WorldShare Report Designer

CREATED: 05 July 2017, 01:49 PM Eastern Daylight Time, North America [UTC -4]

The next release for WorldShare Reports and Report Designer is scheduled for 29th and 30th June 2017.

Customers trying to access the Analytics tab during this release may experience temporary service disruptions. The release will occur between 11:00 pm and 6:00 am in each OCLC Data Center's local time as follows:

U.S. & Canadian Data Centers: 28 June 23:00 to 29 June 06:00 Eastern Daylight Time (US)

European Data Center: 29 June midnight to 06:00 Central European Time

Australian Data Center: 29 June 23:00 to 30 June 06:00 Australian Eastern Time

05 July 2017, 01:48 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Reports & Report Designer Release

AFFECTED SERVICES: WorldShare Collection Evaluation, WorldShare Reports, WorldShare Report Designer

CREATED: 28 June 2017, 07:55 AM Eastern Daylight Time, North America [UTC -4]

The next release for WorldShare Reports and Report Designer is scheduled for 29th and 30th June 2017.

Customers trying to access the Analytics tab during this release may experience temporary service disruptions. The release will occur between 11:00 pm and 6:00 am in each OCLC Data Center's local time as follows:

U.S. & Canadian Data Centers: 28 June 23:00 to 29 June 06:00 Eastern Daylight Time (US)

European Data Center: 29 June midnight to 06:00 Central European Time

Australian Data Center: 29 June 23:00 to 30 June 06:00 Australian Eastern Time

30 June 2017, 01:05 AM Eastern Daylight Time, North America [UTC -4]

Reported: QuestionPoint unavailable

AFFECTED SERVICES: QuestionPoint

CREATED: 29 June 2017, 11:42 PM Eastern Daylight Time, North America [UTC -4]

The QuestionPoint service is currently unavailable. We are working to resolve the issue as quickly as possible. We apologize for the inconvenience and thank you for your patience.

29 June 2017, 04:24 PM Eastern Daylight Time, North America [UTC -4]

Reported: WorldCat Discovery errors

AFFECTED SERVICES: WorldCat Discovery

CREATED: 29 June 2017, 10:56 AM Eastern Daylight Time, North America [UTC -4]

Some members are reporting being unable to place holds and access the My Account section in WorldCat Discovery. OCLC is aware of and looking to resolve this issue. Please check the system alerts page for updates.

29 June 2017, 10:55 AM Eastern Daylight Time, North America [UTC -4]

Reported: WorldCat Discovery error placing holds

AFFECTED SERVICES: WorldCat Discovery

CREATED: 29 June 2017, 08:29 AM Eastern Daylight Time, North America [UTC -4]

Some members are reporting being unable to place holds in WorldCat Discovery. OCLC is aware of and looking to resolve this issue. Please check the system alerts page for updates.

28 June 2017, 06:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Degraded response time in OCLC services

AFFECTED SERVICES: FirstSearch, WorldShare Management Services, WorldShare ILL, WorldCat Discovery, Tipasa, WorldShare Acquisitions, WorldShare License Manager, WorldShare Reports, WorldShare Report Designer, WoldShare Management Services API

CREATED: 28 June 2017, 03:34 PM Eastern Daylight Time, North America [UTC -4]

Members are reporting degraded response time in multiple OCLC services. OCLC is working to resolve this issue as quickly as possible.

28 June 2017, 03:32 PM Eastern Daylight Time, North America [UTC -4]

Reported: Degraded response time in OCLC services

AFFECTED SERVICES: FirstSearch, WorldShare Management Services, WorldShare ILL, WorldCat Discovery, Condition reported and under investigation Affected Services: WorldShare Management Services, WorldShare ILL,Tipasa, WorldShare Acquisitions, WorldShare License Manager, WorldShare Reports, and WorldShare Report Designer, and WoldShare Management Services API

CREATED: 28 June 2017, 02:12 PM Eastern Daylight Time, North America [UTC -4]

Members are reporting degraded response time in multiple OCLC services. OCLC is working to resolve this issue as quickly as possible.

28 June 2017, 02:12 PM Eastern Daylight Time, North America [UTC -4]

Reported: Degraded response time in OCLC services

AFFECTED SERVICES: WorldShare Management Services, WorldShare ILL, Tipasa, WorldShare Acquisitions, WorldShare License Manager, WorldShare Reports, and WorldShare Report Designer, and WoldShare Management Services API

CREATED: 28 June 2017, 01:44 PM Eastern Daylight Time, North America [UTC -4]

Members are reporting degraded response time in multiple OCLC services. OCLC is working to resolve this issue as quickly as possible.