OCLC System Status Dashboard frequently asked questions
OCLC has implemented a new system for checking the status of OCLC systems and applications. To view the new OCLC System Status Dashboard, please visit oc.lc/status. To learn more about this change, please see the FAQ below.
1. What is the OCLC System Status Dashboard?
The OCLC System Status Dashboard is how OCLC will communicate service availability, including degradation due to planned maintenance activities or downtime from a major incident. This webpage allows you to check on the status of OCLC systems or applications at a glance. The main dashboard uses simple icons to show real-time system availability for each application, including status from the previous two days and any planned maintenance. When you click on an application name, you can see more detail about the past, current, and planned status. Automatic email updates when specific services experience planned or unplanned degradation allow you to keep up with the status of your applications.
2. Why did OCLC implement this change?
OCLC launched the OCLC System Status Dashboard to ensure efficient and effective communication about the availability of OCLC’s products and services. Previously, OCLC relied on multiple channels to communicate planned and unplanned degradation. Some of those channels relied on the very servers affected by the degradation. This resulted in messages that were sometimes delayed or duplicative. By moving all system alerts to a single portal, OCLC has simplified messaging and ensured quicker communication to members. The dashboard also allows you to check in at any moment to confirm the status of the systems you rely on, without the need to wait for OCLC to push out a message.
3. Can I still get system alerts through the channels I’ve been using?
OCLC will discontinue pushing alerts through other channels, including listservs, beginning on 30 September 2017. From this point on, the OCLC System Status Dashboard will serve as the sole point of communication about system degradation due to planned maintenance or a major incident.
4. How do I access the OCLC System Status Dashboard?
Visit oc.lc/status to access the OCLC System Status Dashboard and view up-to-the-minute information about the status of OCLC services. To receive email notifications about interruptions (planned maintenance and degradation of service) to individual services, click the “Subscribe to updates” button in the upper right.
5. How do I know when to check the OCLC System Status Dashboard?
You can check the real-time status of OCLC systems at any time by viewing the dashboard. If you subscribe to email notifications, you will receive emails alerting you to planned and unplanned degradation of services. The dashboard is easily viewable on mobile devices as well.
6. Can I get email alerts when systems I use are experiencing degradation?
To receive email updates, visit the dashboard and click the “Subscribe to updates” button in the upper right. On the following page, enter your email address and your institution’s OCLC symbol, which the dashboard uses to assign you to the relevant OCLC data center. Then, choose your default time zone, and select which services you’d like to receive email notices about. When you receive your first email, you will need to opt in to notifications. You can modify or cancel your notifications at any time using links embedded in each email.
7. Will the OCLC System Status Dashboard tell me about planned degradation for updates?
If you subscribe to email notifications, you will receive an email alerting you when your applications will experience service degradation due to planned maintenance activities.
8. Can I access Release Notes through the OCLC System Status Dashboard after planned downtime?
When available, OCLC will include a link to Release Notes in email notifications of planned maintenance. However, please continue to access Release Notes as you have in the past (for example, through the OCLC Community Center), as some notifications may not include this information. The OCLC System Status Dashboard will not include Release Notes for enhancements that can be implemented without causing system degradation.
9. What if I’m experiencing service degradation that is not reported on the OCLC System Status Dashboard?
If you are experiencing a real-time, operational issue with an OCLC application that is not indicated on the dashboard, please contact OCLC Support.