OCLC System Alerts

You may sign up to receive email notifications of system outages for most OCLC services.


Active Alerts

22 June 2016, 11:14 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: Maintenance in Australia, New Zealand 25-26 June

AFFECTED SERVICES: OCLC Services

CREATED: 22 June 2016, 11:14 AM Eastern Daylight Time, North America [UTC -4]

From 8 p.m. (Australian Eastern Time) on Saturday, 25 June until 8 a.m. Sunday, 26 June, OCLC services will be unavailable to users in Australia and New Zealand so that we can complete disaster recovery work.

While we schedule maintenance events to occur during slower times for many of our member libraries, we understand that these events still impact many. We apologize in advance for any disruption to you and your users.

Please contact your local customer support team if you have any questions about these upcoming events. Thank you for your support.

22 June 2016, 10:44 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: Network System Maintenance planned July 23

AFFECTED SERVICES: OCLC Services

CREATED: 22 June 2016, 10:44 AM Eastern Daylight Time, North America [UTC -4]

On Saturday, July 23, from 2 am to 6 am (US EDT), we are planning network system maintenance that could result in periods of intermittent service interruptions and delayed response times across OCLC services and applications.

17 June 2016, 02:36 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare ILL Maintenance

AFFECTED SERVICES: FirstSearch, WorldShare ILL, ILL Policies Directory, WorldShare ILL Service Configuration Module, Article Exchange

CREATED: 17 June 2016, 02:36 PM Eastern Daylight Time, North America [UTC -4]

Please be advised that WorldShare ILL and associated services will be unavailable on Saturday, 18 June 2016, from 12 am to 3 am Eastern Daylight Time (US).

This is an emergency maintenance update. There are no new features or enhancements.

We apologize for any inconvenience this may cause.

Inactive Alerts

22 June 2016, 02:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Maintenance to EMEA Data Centres 18-19 June

AFFECTED SERVICES: CONTENTdm, WorldShare Management Services, WorldShare ILL, WorldShare Record Manager, WorldShare Collection Manager, WorldCat, WorldCat knowledge base, WorldCat Local, WorldShare Acquisitions, WorldShare Circulation, WorldShare eServices, WorldShare License Manager, WorldShare Analytics

CREATED: 17 June 2016, 01:30 PM Eastern Daylight Time, North America [UTC -4]

We will be transitioning the hardware and software from the Docklands Data Centre to the new Amsterdam Data Centre that serves libraries in Europe, the Middle East and Africa. This will mean that on Saturday 18 June from 19.00 Central Europe Summer Time (CEST) until 07.00 (CEST) Sunday 19 June, the following OCLC services will be unavailable in Europe, the Middle East and Africa: CONTENTdm, WorldCat Discovery Services, WorldCat Local, WorldCat knowledge base, WorldShare Acquisitions, WorldShare Circulation, WorldShare e-Services, WorldShare ILL, WorldShare License Manager, WorldShare Management Services, WorldShare Analytics, WorldShare Record Manager and WorldShare Collection Manager.

The Hosted EZProxy service will be unaffected by this phase of the migration and will be migrated later.

As always, you can view system activities and schedules on our System Alerts page on the OCLC website. Contact your local customer support team if you have any questions about these upcoming events.

Thank you for your support. We are committed to the ongoing enhancement of our systems, infrastructure and processes, and will continue to advance our delivery to you.

The Docklands Data Center upgrade is now complete and services are fully available. Thank you for your patience.

17 June 2016, 12:00 AM Eastern Daylight Time, North America [UTC -4]

Resolved: Services Restored

AFFECTED SERVICES: Connexion, EZproxy, ILLiad, VDX, WorldShare Management Services, WorldShare ILL, WorldShare Collection Evaluation, WorldShare Collection Manager, WorldShare Record Manager

CREATED: 16 June 2016, 09:24 PM Eastern Daylight Time, North America [UTC -4]

On Thursday, June 16, we experienced a service interruption that impacted all WorldShare services for 90 minutes between 10:10 a.m. and 11:40 a.m. US EDT. Other systems impacted by this included Connexion and a subset of our Hosted EZproxy, VDX and ILLiad instances. These were impacted to various degrees throughout the day starting at 8:10 a.m. US EDT with all instances of these services being restored by 5:21 p.m. US EDT.

We have identified the root cause of this event. While performing planned overnight system maintenance, a technician partner executed an incorrect implementation script which triggered a storage controller failure in Dublin. This resulted in impacts to our systems starting at 8:10 a.m. We are enacting steps to prevent a recurrence of this event, and will continue to advance our redundancy and failover capabilities.

We apologize for any inconvenience this disruption may have caused to you and your community. While we have made meaningful and measurable strides in evolving our technology, we understand that members rely upon OCLC to conduct their critical library business. We take that responsibility very seriously, and we appreciate your ongoing support.

16 June 2016, 10:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: System Issues

AFFECTED SERVICES: CONTENTdm, Connexion, EZproxy, ILLiad, WorldShare ILL

CREATED: 16 June 2016, 09:32 AM Eastern Daylight Time, North America [UTC -4]

We have verified that all OCLC services have been restored. If you continue to experience issues, please contact support. We thank you for your patience and we apologize for the inconvenience.

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