OCLC System Alerts

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Active Alerts

02 May 2016, 11:38 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: System Upgrades to Impact Select OCLC Services

AFFECTED SERVICES: WorldShare Management Services, WorldShare ILL, WorldShare Record Manager, WorldShare Collection Manager

CREATED: 29 April 2016, 01:40 PM Eastern Daylight Time, North America [UTC -4]

Alert Status: Scheduled maintenance

Affected Services:
WorldShare Management Services
WorldShare ILL
WorldShare Record Manager
WorldShare Collection Manager
WorldShare License Manager

Description:
A maintenance release of the WorldShare Interface is scheduled for Tuesday May 3rd and Wednesday May 4th 2016.
There is a minor user facing addition:
Italian Language Menu Choice – At this time, no WorldShare applications have been translated into Italian. However, as a first step, the Italian option in the language selector has been added to prepare for the upcoming translations.

Install Window:

To minimize impact and downtime, the release is being installed between 0230 AM and 0430 AM local time in each OCLC Data Center. The release is expected to last for 15 minutes, and affect access to WorldShare applications between 0230 – 0600 AM, local time. Install Schedule:

US Data Center: 3 May 0300 Eastern Daylight Time
Canadian Data Center: 3 May 0430 Eastern Daylight Time
European Data Center: 4 May 0230 Central European Time
Australian Data Center: 4 May 0300 Australian Eastern Daylight Time

WorldShare services that will be impacted during this install window: Circulation, Acquisitions, Record Manager, WS ILL, License Manager, Collection Manager, IDM, Alerts, and Analytics.

WMS Libraries operating 24/7 can continue circulation activities using the offline circulation client as appropriate. See Offline Circulation Client for more information. This maintenance will not affect patrons' ability to access and search within WorldCat Local and WorldCat Discovery.
________________________________________
OCLC system alerts are posted to http://www.oclc.org/support/systemalerts.en.html

system_alerts@oclc.org is a post-only e-mail address. Please direct all system alert inquiries to OCLC Customer Support at 1-800-848-5800 (USA) or +1-614-793-8682.


Please do not reply to this message, if you need support assistance you may reach us at support@oclc.org.

Thank you,
OCLC Support
OCLC
6565 Kilgour Place, Dublin, OH 43017-3395
http://www.oclc.org/

28 April 2016, 10:55 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Circulation Maintenance

AFFECTED SERVICES: WorldShare Circulation

CREATED: 28 April 2016, 10:53 AM Eastern Daylight Time, North America [UTC -4]

WorldShare Circulation will undergo system maintenance this Saturday, 30 April 2016, from 2 am - 5 am Eastern Standard Time USA. This is a maintenance update that does not introduce any new features of functionality.

Install Window:

The duration for this maintenance release is expected to be 1 hour to occur within a three-hour window between 2 to 5 AM EST USA, Saturday, 30 April 2016.

Impacts to OCLC worldwide data centers area as follows:

- US Data Center: Saturday, 30 April, 02:00 - 05:00 EDT (Eastern Standard Time)
- Canadian Data Center: Saturday, 30 April 2016, 02:00 - 05:00 EDT (Eastern Standard Time).
- European Data Center: Saturday, 30 April 2016, 08:00 - 11:00 CET (Central European Time).
- Australian Data Center: Saturday, 30 April 2016, 16:00 - 19:00 AEDT (Australian Eastern Standard Time).

We apologize for any inconvenience this maintenance may have to your services.

Inactive Alerts

02 May 2016, 11:37 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: MSI Install Announcement

AFFECTED SERVICES: WorldShare Management Services, WorldShare ILL, WorldShare Record Manager, WorldShare Collection Manager

CREATED: 02 May 2016, 09:27 AM Eastern Daylight Time, North America [UTC -4]

A maintenance release of the WorldShare Interface is scheduled for Tuesday May 3rd and Wednesday May 4th 2016.
There is a minor user facing addition:

Italian Language Menu Choice

At this time, no WorldShare applications have been translated into Italian. However, as a first step, the Italian' option in the language selector has been added to prepare for the upcoming translations.

Install Window:

To minimize impact and downtime, the release is being installed between 02:30 AM and 04:30 AM local time in each OCLC Data Center. The release is expected to last for 15 minutes, and affect access to WorldShare applications between 02:30 to 06:00 AM, local time. Install Schedule:

US Data Center: 3 May to 03:00 Eastern Daylight Time
Canadian Data Center: 3 May to 04:30 Eastern Daylight Time
European Data Center: 4 May to 02:30 Central European Time
Australian Data Center: 4 May to 03:00 Australian Eastern Daylight Time

WorldShare services that will be impacted during this install window: Circulation, Acquisitions, Record Manager, WS ILL, License Manager, Collection Manager, IDM, Alerts, and Analytics.

WMS Libraries operating 24/7 can continue circulation activities using the offline circulation client as appropriate. See Offline Circulation Client for more information. This maintenance will not affect patrons' ability to access and search within WorldCat Local and WorldCat Discovery.

29 April 2016, 02:59 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: QuestionPoint unavailable for one hour Sunday

AFFECTED SERVICES: QuestionPoint

CREATED: 27 April 2016, 05:03 PM Eastern Daylight Time, North America [UTC -4]

On Sunday, May 1, from 2 a.m. to 3 a.m. U.S. Eastern Daylight Time, the QuestionPoint service will be unavailable. This system maintenance is expected to be completed within one hour. Check the Systems Alerts page for any changes to this scheduled maintenance.

27 April 2016, 05:04 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: Network System Maintenance

AFFECTED SERVICES: OCLC Services

CREATED: 19 April 2016, 05:20 PM Eastern Daylight Time, North America [UTC -4]

On Sunday, April 24, from 2 am to 6 am EDT, we are planning network system maintenance that could result in periods of intermittent service interruptions and delayed response times across OCLC services and applications.

This is part of our continuing work to replace the technical infrastructure that supports the products and services we provide to libraries and other participating institutions around the world. This work requires some planned downtime or brief service interruption. We schedule these events at times determined to be the least disruptive to most of our users.

20 April 2016, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Collection Manager MARC Delivery Filename Errors

AFFECTED SERVICES: WorldShare Collection Manager, WorldCat, WorldCat knowledge base

CREATED: 19 April 2016, 11:30 AM Eastern Daylight Time, North America [UTC -4]

UPDATE:
‘WorldShare Collection Manager MARC Delivery Filename Errors’, identified 19 April 2016, has been resolved. OCLC has confirmed that this issue was isolated to the display of filenames and delivered files were not negatively impacted. If you are still experiencing display errors or issues with MARC downloads, please contact Support@oclc.org

Original Alert:
OCLC has identified and is investigating reported filename errors for Collection Manager MARC deliveries. This issue looks to be isolated to the filenames' text strings and the data within delivered files appears to be correct. We will update this alert once our investigation is complete.

20 April 2016, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Collection Manager MARC Delivery Filename Errors

AFFECTED SERVICES: WorldShare Collection Manager, WorldCat, WorldCat knowledge base

CREATED: 19 April 2016, 11:30 AM Eastern Daylight Time, North America [UTC -4]

UPDATE
‘WorldShare Collection Manager MARC Delivery Filename Errors’, identified 19 April 2016, has been resolved. OCLC has confirmed that this issue was isolated to the display of filenames and delivered files were not negatively impacted. If you are still experiencing display errors or issues with MARC downloads, please contact Support@oclc.org

Original Alert
OCLC has identified and is investigating reported filename errors for Collection Manager MARC deliveries. This issue looks to be isolated to the filenames' text strings and the data within delivered files appears to be correct. We will update this alert once our investigation is complete.

20 April 2016, 04:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Collection Manager MARC Delivery Filename Errors

AFFECTED SERVICES: WorldShare Collection Manager, WorldCat, WorldCat knowledge base

CREATED: 19 April 2016, 11:30 AM Eastern Daylight Time, North America [UTC -4]

UPDATE
WorldShare Collection Manager MARC Delivery Filename Errors, identified 19 April 2016, has been resolved. OCLC has confirmed that this issue was isolated to the display of filenames and delivered files were not negatively impacted. If you are still experiencing display errors or issues with MARC downloads, please contact Support@oclc.org

Original Alert
OCLC has identified and is investigating reported filename errors for Collection Manager MARC deliveries. This issue looks to be isolated to the filenames' text strings and the data within delivered files appears to be correct. We will update this alert once our investigation is complete.

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