OCLC System Alerts

Active Alerts

27 February 2017, 04:37 PM Eastern Standard Time, North America [UTC -5]

Reported: WorldCat data sync collections incomplete reports

AFFECTED SERVICES: WorldShare Collection Manager

CREATED: 27 February 2017, 04:33 PM Eastern Standard Time, North America [UTC -5]

Some WorldCat data sync collections are currently experiencing an issue where reports may not reflect the actual number of files sent, and may not accurately output the correspond MARC records affiliated with a data sync project. Holdings and processing in WorldCat are not affected, only, in some cases, the output MARC and reports. A solution is actively being pursued. If you have noticed incomplete data, please contact OCLC Support to request your files reports be updated when the issue is resolved.

24 February 2017, 01:40 PM Eastern Standard Time, North America [UTC -5]

Scheduled: WorldShare My Files maintenance

AFFECTED SERVICES: WorldShare My Files

CREATED: 24 February 2017, 01:40 PM Eastern Standard Time, North America [UTC -5]

To allow for system maintenance, WorldShare My Files in all data centers will be unavailable from 9:00 pm to approximately 10:30 pm US EST Thursday, 2 March 2017.
During this time frame libraries can access the files directly via FTP.

We apologize for any inconvenience this may cause.

21 February 2017, 12:59 PM Eastern Standard Time, North America [UTC -5]

Scheduled: WorldShare Record Manager: Quarterly Install

AFFECTED SERVICES: WorldShare ILL, WorldShare Record Manager, WorldShare Collection Manager, WorldCat, WorldCat knowledge base

CREATED: 21 February 2017, 12:38 PM Eastern Standard Time, North America [UTC -5]

Note: A previous version of this alert had an error in the time of the install.

Install Window:
The install time for this release is expected to affect access to WorldShare Metadata between 02:00 - 8:00 AM Eastern USA, Sunday 26 February. This will affect OCLC's worldwide data centers as follows:

- US & Canada Data Centers: 26 February, 02:00 - 8:00 EST (Eastern Standard Time USA)
- European Data Center: 26 February, 8:00 - 14:00 CET (Central European Time)
- Australian Data Center: 26 February, 18:00 - 0:00 AEDT (Australian Eastern Daylight Time)

Additionally, during this time frame, a very brief disruption to searching functions for WorldCat (including the Knowledge Base) within the WorldShare interface will occur, affecting WorldShare Collection Manager and WorldShare ILL. We apologize in advance for any inconvenience this may cause.

Additionally, during this time frame, a very brief disruption to searching functions for WorldCat (including the Knowledge Base) within the WorldShare interface will occur, affecting WorldShare Collection Manager and WorldShare ILL. We apologize in advance for any inconvenience this may cause.

17 February 2017, 01:17 PM Eastern Standard Time, North America [UTC -5]

Scheduled: QuestionPoint Maintenance

AFFECTED SERVICES: QuestionPoint

CREATED: 17 February 2017, 01:17 PM Eastern Standard Time, North America [UTC -5]

QuestionPoint will be unavailable during the Sunday morning maintenance window on February 19, 2017.

15 February 2017, 08:01 AM Eastern Standard Time, North America [UTC -5]

Scheduled: Scheduled maintenance

AFFECTED SERVICES: FirstSearch, WorldCat Local, WorldCat.org

CREATED: 15 February 2017, 08:01 AM Eastern Standard Time, North America [UTC -5]

System maintenance is scheduled for Sunday, 19 February 2017, from 2:00 a.m. - 8:00 a.m. US Eastern Standard Time (UTC -5). FirstSearch, WorldCat.org and WorldCat Local will be unavailable during this time.

We apologize for any inconvenience and thank you for your support. If you have any questions, please contact your local customer support team.

14 February 2017, 03:28 PM Eastern Standard Time, North America [UTC -5]

Scheduled: WorldCat knowledge base maintenance cancelled

AFFECTED SERVICES: WorldShare ILL, WorldShare Collection Manager, WorldCat, WorldCat knowledge base, WorldCat Local, A to Z list, Link resolver, WorldCat Knowledge base API, WorldShare Acquisitions, WorldShare License Manager

CREATED: 14 February 2017, 03:27 PM Eastern Standard Time, North America [UTC -5]

We originally posted a system alert for February 19 WorldCat knowledge base maintenance on January 24, 2017. This release has been cancelled. We apologize for any inconvenience. If you have any questions, please contact your local customer support team.

For your reference, the cancelled alert message read as follows:

Beginning 12:00 am EST (US) on 19 February 2017 OCLC will be performing maintenance on the WorldCat knowledge base which may take up to 7 hours to complete. During this time:

- Link resolver, A-Z lists, WorldShare Collection Manager, WorldShare License Manager, WorldShare Acquisitions and the WorldCat knowledge base API will be unavailable

- Knowledge base links will not appear in WorldShare ILL, WorldCat Discovery and WorldCat Local

Please accept our apologies for any inconvenience during this time and look for a follow-up alert when this maintenance is complete.

Inactive Alerts

24 February 2017, 01:40 PM Eastern Standard Time, North America [UTC -5]

Resolved: WorldShare Collection Manager Maintenance

AFFECTED SERVICES: WorldShare ILL, WorldShare Collection Manager, WorldCat, WorldCat knowledge base, WorldCat Local, WorldCat Search API, WorldCat knowledge base API

CREATED: 24 February 2017, 10:08 AM Eastern Standard Time, North America [UTC -5]

To allow for system maintenance, WorldShare Collection Manager, which includes the ability to manage collections in the WorldCat knowledge base, will be unavailable from 9:00 pm to approximately 10:30 pm US EST Thursday, 2 March 2017.

During this time frame, access to knowledge base links may not be available for a short amount of time in the following services: WorldCat Local, WorldCat Discovery, WorldShare ILL, the link resolver and A to Z list, and the WorldCat knowledge base API.

We apologize for any inconvenience this may cause.

22 February 2017, 02:00 PM Eastern Standard Time, North America [UTC -5]

Resolved: MARC Records Not Available in My Files

AFFECTED SERVICES: WorldShare Collection Manager, WorldShare Analytics

CREATED: 22 February 2017, 11:10 AM Eastern Standard Time, North America [UTC -5]

As of 11:15 AM EST, this has been resolved.

Files of Marc records output by WorldShare Collection Manager are not currently displaying in the WorldShare My Files list for libraries accessing WorldShare in the Dublin data center. Libraries in the Dublin data center can access the files directly via FTP. Note this issue does not impact libraries outside the Dublin data center.