OCLC System Alerts

Active Alerts

17 August 2017, 07:55 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: System upgrades 27 August to impact OCLC services

AFFECTED SERVICES: EZproxy, WorldShare ILL, WorldShare Record Manager, WorldShare Collection Evaluation, WorldShare Collection Manager, WMS: Circulation, WorldShare Analytics, Tipasa, associated APIs

CREATED: 14 August 2017, 09:36 AM Eastern Daylight Time, North America [UTC -4]

We continue to advance our technology to deliver greater performance to the services we provide. In support of this work, we will be adding hardware to our Dublin data center to reinforce our system redundancies. This work is scheduled during our regular maintenance window and will require downtime for some services:

On Sunday, 27 August, from 2 am to 6 am US Eastern Daylight Time
We will be performing scheduled maintenance on Sunday, 27 August 2017, from 2:00 am to 6:00 am US Eastern Daylight Time.

The following services will be unavailable to members globally during this time: WorldShare Acquisitions, WorldShare Circulation, WorldShare Collection Manager, WorldShare Record Manager, and WorldShare Interlibrary Loan (ILL). APIs associated with these services, along with WorldShare support services, including billing and analytics, will also be unavailable during this time. Hosted EZproxy will be up during this upgrade. If your EZproxy server uses WMS/OCLC Authentication, access to your EZproxy will be unavailable.
Install Window

US Data Center: Sunday, 27 August 2017 from 02:00 to 06:00 EDT (Eastern Daylight Time)

Canada Data Center: Sunday, 27 August 2017 from 02:00 to 06:00 EDT (Eastern Daylight Time)

Europe Data Center: Sunday, 27 August 2017 from 08:00 to 12:00 CEST (Central European Summer Time)

Australia Data Center: Sunday, 27 August 2017 from 16:00 to 20:00 AEST (Australian Eastern Standard Time)

We are committed to the ongoing enhancement of our systems, infrastructure and processes. We will keep you informed of upcoming events. Please consult the System Alerts page for more information on these and other events scheduled.

Thank you for your patience and continued support. If you have any questions about these upcoming activities, please contact your local customer support team.

11 August 2017, 04:07 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: System upgrades 10 Sept. to impact OCLC services

AFFECTED SERVICES: All services affected

CREATED: 11 August 2017, 04:07 PM Eastern Daylight Time, North America [UTC -4]

On Sunday, 10 September, from 12 am to 6 am (US Eastern Daylight Time), we will be conducting system maintenance that could result in periods of intermittent service interruptions and delayed response times for all services worldwide.

This maintenance work is necessary to help OCLC increase the speed of our product development.

We continue our efforts to minimize service disruption to you and your users as we complete these activities, and we appreciate your support and patience. Please consult the System Alerts page for more information on this and other events scheduled.

Maintenance Window

US Data Center: Sunday, 10 September 2017, 00:00 to 06:00 EDT (Eastern Daylight Time)

Canada Data Center: Sunday, 10 September 2017, 00:00 to 06:00 EDT (Eastern Daylight Time)

Europe Data Center: Sunday, 10 September 2017, 06:00 to 12:00 CEST (Central European Summer Time)

Australia Data Center: Sunday, 10 September 2017, 14:00 to 20:00 AEST (Australian Eastern Standard Time)

Inactive Alerts

14 August 2017, 10:07 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare ILL & Tipasa Maintenance

AFFECTED SERVICES: WorldShare ILL, Tipasa, ILL Policies Directory, WorldShare ILL Service Configuration Module, Article Exchange

CREATED: 10 August 2017, 03:36 PM Eastern Daylight Time, North America [UTC -4]

Please be advised that WorldShare ILL, Tipasa, and associated services will be unavailable on Sunday, 13 August 2017, from 02:00 to 08:00 Eastern Daylight Time (US).

This is a regular maintenance update to system infrastructure. There are no new features or enhancements.

We apologize for any inconvenience this may cause.

08 August 2017, 08:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Connectivity issues with multiple services

AFFECTED SERVICES: WorldShare Management Services, WorldShare ILL, WorldCat, Tipasa, Service Configuration, WMS Circulation

CREATED: 08 August 2017, 02:51 PM Eastern Daylight Time, North America [UTC -4]

Some users are experiencing connectivity issues with multiple OCLC services. We are aware of this issue and working to resolve it as quickly as possible. Please continue to check the system alerts page for updates.

08 August 2017, 04:51 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: System downtime 5-6 August; all services affected

AFFECTED SERVICES: All services affected

CREATED: 02 August 2017, 03:58 PM Eastern Daylight Time, North America [UTC -4]

As part of ongoing work to maintain and advance our systems, we will be performing a disaster recovery exercise on 5-6 August that will require system downtime.

This work will be done in our U.S. data center and will impact all OCLC services. It will not impact independent European-based library management systems.

While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact users. We apologize for any disruption this may cause.


System Downtime Window:


United States Data Center: Saturday, 5 August 2017, 23:00 EDT to Sunday, 6 August 2017, 08:00 EDT (Eastern Daylight Time UTC -4)


Canada Data Centre: Saturday, 5 August 2017, 23:00 EDT to Sunday, 6 August 2017, 08:00 EDT (Eastern Daylight Time UTC -4)


Europe Data Centre: Sunday, 6 August 2017, 05:00 CEST to 14:00 CEST (Central European Summer Time UTC +2)


Australia Data Centre: Sunday, 6 August 2017, 12:00 AEST to 21:00 AEST (Australian Eastern Standard Time UTC +10)


Thank you for your continued support. If you have any questions about this upcoming event, please contact your local customer support team.

08 August 2017, 04:48 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Collection Manager Maintenance

AFFECTED SERVICES: WorldShare Collection Manager, Associated APIs

CREATED: 28 July 2017, 10:15 AM Eastern Daylight Time, North America [UTC -4]

To allow for system maintenance, WorldShare Collection Manager, which includes the ability to manage collections in the WorldCat knowledge base, will be unavailable from 10:00 am to approximately 12:00 pm US Eastern Time on Sunday, 6 August 2017.

During this time frame, access to knowledge base links may not be available for a short amount of time in the following services: WorldCat Local, WorldCat Discovery, WorldShare ILL, the link resolver/A to Z list, and the WorldCat knowledge base API.

We apologize for any inconvenience this may cause.

Thank you,
Jody Stroh
Product Manager, Metadata Services

07 August 2017, 10:00 AM Eastern Daylight Time, North America [UTC -4]

Resolved: WorldShare Collection Manager delay in processing

AFFECTED SERVICES: WorldShare Collection Manager

CREATED: 01 August 2017, 04:26 PM Eastern Daylight Time, North America [UTC -4]

As part of our ongoing commitment to keep OCLC members informed, I want to let you know that Collection Manager is currently experiencing a processing delay that will impact MARC record deliveries and updates to your holdings in WorldCat.

We apologize for any inconvenience while we work to fix this issue and please know that this delay does not impact your ability to manage collections in Collection Manager, nor does it affect access to your WorldCat knowledge base links.

We will let you know as soon as this issue has been corrected and please don't hesitate to contact OCLC support if you have any questions in the interim.

Jody Stroh
OCLC Product Manager, Metadata Services

02 August 2017, 03:28 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: System downtime 5-6 August; all services affected

AFFECTED SERVICES: All services affected

CREATED: 31 July 2017, 07:48 AM Eastern Daylight Time, North America [UTC -4]

As part of ongoing work to maintain and advance our systems, we will be performing a disaster recovery exercise on 5-6 August that will require system downtime.

This work will be done in our U.S. data center and will impact all OCLC services. It will not impact independent European-based library management systems.

While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact some users. We apologize for any disruption this may cause.

System Maintenance Window:

United States Data Center: Saturday, 5 August 2017, 23:00 EDT to Sunday, 6 August 2017, 08:00 EDT (Eastern Daylight Time UTC -4)

Canada Data Centre: Saturday, 5 August 2017, 23:00 EDT to Sunday, 6 August 2017, 08:00 EDT (Eastern Daylight Time UTC -4)

Europe Data Centre: Sunday, 6 August 2017, 05:00 CEST to 14:00 CEST (Central European Summer Time UTC +2)

Australia Data Centre: Sunday, 6 August 2017, 12:00 AEST to 21:00 AEST (Australian Eastern Standard Time UTC +10)

Thank you for your continued support. If you have any questions about this upcoming event, please contact your local customer support team.



25 July 2017, 06:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Worldshare Report Designer degradation

AFFECTED SERVICES: WorldShare Reports, WorldShare Report Designer

CREATED: 25 July 2017, 01:06 PM Eastern Daylight Time, North America [UTC -4]

As of 2:50 PM EDT< this issue has been resolved.

Some users are experiencing service degradation WorldShare Report Designer. We are aware of these issues and are working to resolve them as quickly as possible.

25 July 2017, 06:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Worldshare Report Designer degradation

AFFECTED SERVICES: WorldShare Reports, WorldShare Report Designer

CREATED: 25 July 2017, 01:06 PM Eastern Daylight Time, North America [UTC -4]

As of 2:50 PM EDT< this issue has been resolved.

Some users are experiencing service degradation WorldShare Report Designer. We are aware of these issues and are working to resolve them as quickly as possible.

25 July 2017, 06:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Worldshare Report Designer degradation

AFFECTED SERVICES: WorldShare Reports, WorldShare Report Designer

CREATED: 25 July 2017, 01:06 PM Eastern Daylight Time, North America [UTC -4]

As of 2:50 PM EDT< this issue has been resolved.

Some users are experiencing service degradation WorldShare Report Designer. We are aware of these issues and are working to resolve them as quickly as possible.