OCLC System Alerts

Active Alerts

21 May 2017, 07:07 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: System Storage Update

AFFECTED SERVICES: ArchiveGrid, Batch Processing, CAMIO, CatExpress, CONTENTdm, Connexion, Digital Archive, Electronic Data Exchange, EZproxy, FirstSearch, ILLiad, Local holdings maintenance, Online Service Center, OCLC-MARC Record Delivery, OCLC Usage Statistics, Product Services Web, QuestionPoint, VDX, Terminologies Service, WebJunction, WorldShare Management Services, WorldShare ILL, WorldShare Record Manager, WorldShare Collection Evaluation, WorldShare Collection Manager, WorldCat, WorldCat Cataloging Partners, WorldCat Collection Sets, WorldCat Digital Collection Gateway, WorldCat Identities, WorldCat knowledge base, WorldCat Local, WorldCat Link Manager, WorldCat Navigator, WorldCat Registry, WorldCat Search API, WorldCat xISBN, WorldCat Selection service, WorldCat.org, Z39.50 Cataloging, WorldCat Discovery

CREATED: 16 May 2017, 11:09 AM Eastern Daylight Time, North America [UTC -4]

This maintenance has been completed.
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We are planning system downtime from 10 pm (EDT) Saturday, May 20 to 7:00 am (EDT) Sunday, May 21, for maintenance scheduled to upgrade our storage systems. This system maintenance will impact all OCLC services except Hosted EZProxy. While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact some users. We apologize for any disruption this may cause.

System Maintenance Window:

United States Data Center: Saturday, 20 May 2017, 22:00 EDT – Sunday, 21 May 2017, 07:00 EDT (Eastern Daylight Time UTC -4)

Canada Data Centre: Saturday, 20 May 2017, 22:00 EDT—Sunday, 21 May 2017, 07:00 EDT (Eastern Daylight Time UTC -4)

Europe Data Centre: Sunday, 21 May 2017, 04:00-13:00 CEST (Central European Summer Time UTC +2)

Australia Data Centre: Sunday, 21 May 2017, 12:00-21:00 AEST (Australian Eastern Standard Time UTC +10)

Thank you for your continued support. If you have any questions about this upcoming maintenance, please contact your local customer support team.

This maintenance has been completed.

12 May 2017, 07:58 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare ILL & Tipasa Release

AFFECTED SERVICES: WorldShare ILL, Tipasa, ILL Policies Directory, WorldShare ILL Service Configuration Module, Article Exchange

CREATED: 12 May 2017, 07:58 AM Eastern Daylight Time, North America [UTC -4]

Please be advised that WorldShare ILL, Tipasa, and associated services will be unavailable on Sunday, 14 May 2017, from 2:00 to 7:30 am Eastern Daylight Time (US).

This release includes enhancements and bug fixes for WorldShare ILL and Tipasa.

Release notes will be posted following the release.

03 May 2017, 08:14 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: May 4 QuestionPoint Install

AFFECTED SERVICES: QuestionPoint

CREATED: 03 May 2017, 08:14 AM Eastern Daylight Time, North America [UTC -4]

Scheduled Maintenance: QuestionPoint
Please be advised that QuestionPoint will be unavailable on Thursday, 4 May 2017, from 9:00 to 10:00 pm Eastern Daylight Time (US).

This release includes bug fixes for QuestionPoint. Full details are in the release notes located at

http://www.oclc.org/support/services/questionpoint/documentation/Release_Notes_Archive.en.html

02 May 2017, 02:43 PM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare Collection Manager Maintenance

AFFECTED SERVICES: WorldShare ILL, WorldShare Collection Manager, WorldCat Discovery, WorldCat knowledge base, WorldCat Local, WorldCat Search API, Identity Load

CREATED: 02 May 2017, 02:43 PM Eastern Daylight Time, North America [UTC -4]

To allow for system maintenance, WorldShare Collection Manager, which includes the ability to manage collections in the WorldCat knowledge base.

During this time frame, access to knowledge base links may not be available for a short amount of time in the following services: WorldCat Local, WorldCat Discovery, WorldShare ILL, the link resolver and A to Z list, and the WorldCat knowledge base API.
We apologize for any inconvenience this may cause.

The install time is expected to affect access between 00:00 to 03:00 Eastern USA, 06 May. This will affect OCLC’s worldwide services as follows:

US & Canada: 06 May, 00:00 to 03:00 ET (Eastern Time) USA
Europe: 06 May, 06:00 to 09:00 CET (Central European Time)
Australian: 07 May, 14:00 to 17:00 AET (Australian Eastern Time)

We anticipate all services will be fully functional by 03:00 EDT / 09:00 CET / 17:00 AET.

27 April 2017, 11:04 AM Eastern Daylight Time, North America [UTC -4]

Scheduled: WorldShare ILL & Tipasa Release

AFFECTED SERVICES: WorldShare ILL, Tipasa, ILL Policies Directory, WorldShare ILL Service Configuration Module. Article Exchange

CREATED: 27 April 2017, 11:04 AM Eastern Daylight Time, North America [UTC -4]

Please be advised that WorldShare ILL, Tipasa, and associated services will be unavailable on Sunday, 30 April 2017, from 2:00 to 7:30 am Eastern Daylight Time (US).

This release includes enhancements and bug fixes for WorldShare ILL and Tipasa.

Release notes will be posted following the release.

Inactive Alerts

16 May 2017, 06:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: MARC Records Not Available in My Files

AFFECTED SERVICES: WorldShare My Files

CREATED: 16 May 2017, 02:10 PM Eastern Daylight Time, North America [UTC -4]

Files of MARC records output by WorldShare Collection Manager are not currently displaying in the WorldShare My Files list for libraries accessing WorldShare in all data centers. Libraries can access the files directly via FTP.

We apologize for any inconvenience this may cause.

11 May 2017, 08:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Connectivity issues with multiple services

AFFECTED SERVICES: QuestionPoint, VDX, WorldShare Management Services, WorldShare ILL, WorldCat, WorldCat Navigator, Tipasa

CREATED: 11 May 2017, 01:15 PM Eastern Daylight Time, North America [UTC -4]

Members have been experiencing connectivity issues and error messages in multiple OCLC services. OCLC is aware of this issue and working on a resolution. For updates, please check the system alerts page.

11 May 2017, 08:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Connectivity issues with multiple services

AFFECTED SERVICES: QuestionPoint, VDX, WorldShare Management Services, WorldShare ILL, WorldCat, WorldCat Navigator, Tipasa

CREATED: 11 May 2017, 01:15 PM Eastern Daylight Time, North America [UTC -4]

This issue has been resolved.

Members have been experiencing connectivity issues and error messages in multiple OCLC services. OCLC is aware of this issue and working on a resolution. For updates, please check the system alerts page.

11 May 2017, 08:00 PM Eastern Daylight Time, North America [UTC -4]

Resolved: Connectivity issues with multiple services

AFFECTED SERVICES: QuestionPoint, VDX, WorldShare Management Services, WorldShare ILL, WorldCat, WorldCat Navigator, Tipasa

CREATED: 11 May 2017, 01:15 PM Eastern Daylight Time, North America [UTC -4]

This issue has been resolved.

Members have been experiencing connectivity issues and error messages in multiple OCLC services. OCLC is aware of this issue and working on a resolution. For updates, please check the system alerts page.