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Known Issues and New Alerts

For additional known issues with OCLC services, please see Known Issues If you are experiencing a problem that does not match a posted alert, we may not be aware of the issue yet. Please report symptoms to your Regional Service Provider or call OCLC Customer Support at 1-800-848-5800 (USA) or +1-614-793-8682.

OCLC System alerts
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Alert Topic:QuestionPoint System Maintenance November 23, 2008
Alert Status:Scheduled maintenance
Affected Services:QuestionPoint
Alert Created:11/21/2008 7:08:35 PM ET
Last Updated:11/21/2008 7:08:35 PM ET
Description:Please be advised that the QuestionPoint service will be unavailable for the following time period for scheduled maintenance and service: Sunday, 23 November 2008. Service will be interrupted at 0800 GMT. We expect service to be available again by 0830. Please make sure to end any in-progress chat sessions prior to 0800 to avoid sudden communication interruptions to your patrons. When service is restored, please check your “New” questions lists for any interrupted chat sessions or unanswered email questions.

If you experience any outage after the projected service period, please contact your Customer Service Provider for further assistance.

For additional information about this system install, please see the Release Notes and Addendum previously posted to the QuestionPoint-L list and on the blog.

Recordings of overviews presented by Carol Bonnefil are also available on the blog.

Standard OCLC Service Hours

OCLC Connexion (including CatExpress, WebDewey), Z39.50 Cataloging, WorldCat Selection, OCLC FirstSearch, WorldCat Resource Sharing, WorldCat Collection Analysis, and OCLC Local Holdings Maintenance are regularly available 24 hours, Monday through Sunday. OCLC occasionally conducts maintenance on these systems, which is typically completed on a Sunday from 2 am - 6 am ET. OCLC usually provides advance notice about these maintenance periods.

RLG databases are generally accessible for searching or record supply 24 hours a day, 7 days a week. Routine maintenance for the RLG Union Catalog is scheduled for Sunday through Thursday, 9:00 - 9:15 p.m. (21:00 - 21:15) Pacific Time (UTC-8).